Comments

SP. wrote on 8/31/2024, 7:42 PM

@Robert-Hite You can find out for which product your serial number is valid if you enter it here:

https://www.magix.com/int/support/my-service-center/product-downloads/

Error -14 usually means that the serial number is correct, but must be used for another product

Robert-Hite wrote on 9/1/2024, 2:55 AM

but that product serial number is the one that i got for that product so im really confused i have been using magix since before i came back to the united states i started using magix when i was living in Germany so i am familiar with your response

SP. wrote on 9/1/2024, 6:46 AM

@Robert-Hite Sound Forge Pro isn't Sound Forge Audio Studio. You installed the incorrect version.

rraud wrote on 9/1/2024, 2:50 PM

Welcome to the Magix Sound Forge users community @Robert-Hite.

As @SP. stated, "You installed the incorrect version"
The screenshot in your initial comment shows you installed SF Audio Studio 12, whilst your 'My Products' screenshot shows you purchased SF Pro 12. A SF Pro 12 serial will only activate SF Pro 12 (or vise-versa).