but that product serial number is the one that i got for that product so im really confused i have been using magix since before i came back to the united states i started using magix when i was living in Germany so i am familiar with your response
Welcome to the Magix Sound Forge users community @Robert-Hite.
As @SP. stated, "You installed the incorrect version" The screenshot in your initial comment shows you installed SF Audio Studio 12, whilst your 'My Products' screenshot shows you purchased SF Pro 12. A SF Pro 12 serial will only activate SF Pro 12 (or vise-versa).