Purchased wrong upgrade. Need to change to right one.

SRS wrote on 12/3/2022, 2:50 AM

Hi

I was trying to upgrade my license of Movie Studio and ended up buying the upgrade to Movie Studio 2023 Platinum by accident, while I actually wanted to purchase the upgrade to Movie Studio 2023 Suite.

Is there a way to role back my order so that I can place a fresh one?

Regards


Sam

 

Comments

johnebaker wrote on 12/3/2022, 4:01 AM

@SRS

Hi

Contact Magix by email to: infoservice@magix.net.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SRS wrote on 12/3/2022, 4:58 AM

Thank you.

SRS wrote on 12/5/2022, 5:44 PM

Hi John

I wrote to the email address that you shared and received an auto acknowledgement mail.

However, it's been almost three days now and there has been no further response.

Can you please advise?

Thanks