purchased content download & technical errors

smarty3158 wrote on 7/15/2018, 2:07 PM

i had facing a prob!! that i've purchased electrobeats soundpool..and by some network errors  i cant download it full pledgedly.. it have 5 genres and i've downloaded 3 and the remaining 2 stopped while downloading and now it cant even download or install on my lap.. can anyone help me out ..

 

Comments

ralftaro wrote on 7/27/2018, 7:30 AM

Sorry, but we will need way more information and context here. Exactly what program and version is this about? Please provide the exact version/revision from the "About" dialog, which you can access via the "Help" menu. How did you purchase the soundpool content? Is this about an in-app store purchase in a current version of Music Maker? If it's the latter, you might want to consider trying the "Clean up store" option in the program settings ("General options" tab). See whether this gets the download/installation to complete. Other than that, please get in touch directly with MAGIX support and provide them with all relevant problem details:

https://support2.magix.com