I've sent requests before about my application. I first had Studio suite 3 years ago and it worked, but then I think it stopped working after a windows update. I bought the latest version and the result was the same thing, it would crash as soon as it opens. The previous request tech support asked for the diagnostics and said I need to have the latest Intel drivers up to date. That did not resolve the issue however. Where to go from this point?
Danke shun
Hi James and welcome to the user to user forums for Magix products.
Was your last version of the program Vegas Movie Studio 17?
If so the program is no longer the same application it was back then and may not be able to run as well on the same hardware. We need a complete system specification of your machine to be able to tell you if changing some of your program settings will help or not.
Ray.
I believe so but now I have 2022 installed and it was the same result. Neither version works.
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-MA06AIV
System Manufacturer HP
System Model HP EliteOne 1000 G2 34-in Curved AiO
System Type x64-based PC
System SKU 3DB54AV
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP Q10 Ver. 02.22.01, 07/12/2022
SMBIOS Version 3.1
Embedded Controller Version 7.210
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 83E5
BaseBoard Version KBC Version 07.D2.00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2251"
User Name DESKTOP-MA06AIV\JHLahoudHP
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 15.8 GB
Total Virtual Memory 46.3 GB
Available Virtual Memory 5.33 GB
Page File Space 14.5 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Hi.
In theory your system should be coping but what have you got running in the background?
Total Physical Memory 31.8 GB
Available Physical Memory 15.8 GB
Total Virtual Memory 46.3 GB
Available Virtual Memory 5.33 GB
Windows takes up less than 5GBs. You may need to close a lot of your background applications or tabs in your web browser. You should try running the program with no other applications running to make sure your system is not simply running out of resources.
Also the latest Intel HD 630 driver is 31.0.101.2115 and the latest Windows build is 19045.2728.
Also please allow at least 20% of your C: drive to be free space for the program to be able to use swap files while running.
There is no mention of a separate graphics card in the system. Is that correct?
Ray.
The graphics card is a non-removeable 4gb card from GXForce, according to HP but I don't see a sticker of it. I've been wanting to give a better card, if it is possible to give it such support.
GPU 0
Intel(R) UHD Graphics 630
Driver version: 31.0.101.2115
Driver date: 16/11/2022
DirectX version: 12 (FL 12.1)
Physical location: PCI bus 0, device 2, function 0
Utilization 2%
Dedicated GPU memory
Shared GPU memory 0.8/15.9 GB
GPU Memory 0.8/15.9 GB
Here is my current performance and a typical load I keep running daily.
CPU
Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
Base speed: 3.19 GHz
Sockets: 1
Cores: 6
Logical processors: 12
Virtualization: Enabled
L1 cache: 384 KB
L2 cache: 1.5 MB
L3 cache: 12.0 MB
Utilization 11%
Speed 3.79 GHz
Up time 7:03:06:48
Processes 450
Threads 6766
Handles 427688
Below is my C: drive capacity concurrently with the above performance. Barely any use.
Disk 0 (F: C:)
KXG50ZNV1T02 TOSHIBA
Capacity: 954 GB
Formatted: 954 GB
System disk: Yes
Page file: No
Type: SSD
Read speed 0 KB/s
Write speed 396 KB/s
Active time 0%
Average response time 1.3 ms
Hi.
I forgot to add that some antivirus programs will block the program from working as it will see the program asking for authentication from the servers as suspicious. To prevent that please add the programs folders to the exceptions to be scanned section of any such software. This is a known issue.
Ray.
Well, this is really my dream machine and has been quite a charm with no hiccups except from Windows updates which I try to prevent as much as possible. I never had antivirus on my machines as I monitor everything myself. Although, RAV somehow appeared and I removed it recently. I've customized this AiO with the top and best specs in the event that I go heavy on gaming or have loads of editing on here. Alas, the editing experience happened only once and the game I admired ran poor frame rates on here. However, I know its the meager graphics card.
The other method I tested was opening a new user account but same result the program crashed there as well with a clean startup. I've had issues with other programs where they won't work with my main user account but opens in another.
In the programs settings what is showing in the Device options drop-down menus?
You should find the graphics card options there.
Ray.
That is the exact issue. I'd like to tell you but I can't get to any option without the program just disappearing. the previous version would at least ask me to make a crash report. Now it's totally in a flux. It's there but it's not.
Thanks for that information. That explains a lot in one sense but not helpful to you or me unfortunately.
There is a lot of your computers information I don't understand.
Disk 0 (F: C:)
KXG50ZNV1T02 TOSHIBA
Capacity: 954 GB
Formatted: 954 GB
System disk: Yes
Page file: No
Type: SSD
Read speed 0 KB/s
Write speed 396 KB/s
Active time 0%
Average response time 1.3 ms
How can the drive have two letters allocated it? Disk 0 (F: C:)
How can it have no content for a C: drive? Capacity: 954 GB Formatted: 954 GB System disk: Yes
These speeds make no sense, as if it is not working at all. Read speed 0 KB/s Write speed 396 KB/s
Active time 0% Average response time 1.3 ms
What does your computer Disk Management show please?
Do you have copies of Crystal Disk Info and Crystal disk to test and show the health and current state of your drives?
I am going to copy in @johnebaker to this topic as he has more experience with more systems than myself. Hopefully it will grab his attention.
Ray.
In the German forum we had two such cases in the last few days.
Deleting the videodeluxe.ini helped both times. It is called Videodeluxe.ini in the German version. Maybe @CubeAce or another user can post the path there in their version. In Windows Explorer you have to display the hidden system files.
Hi Marc.
Location of that file should be in C: / Program Data / Magix / Videodeluxe (version)_premium. I think only the Videodeluxe.ini file is safe to delete as the program will (should) recreate it on being asked to open. I would not suggest deleting the installation.ini file.
Ray.
----------------------------------------------------------------------------
CrystalDiskInfo 8.17.14 (C) 2008-2022 hiyohiyo
Crystal Dew World: https://crystalmark.info/
----------------------------------------------------------------------------
(01) KXG50ZNV1T02 TOSHIBA
----------------------------------------------------------------------------
Model : KXG50ZNV1T02 TOSHIBA
Disk Size : 1024.2 GB
Drive Letter : C:
----------------------------------------------------------------------------
(02) SanDisk SDSSDH32000G
----------------------------------------------------------------------------
Model : SanDisk SDSSDH32000G
Disk Size : 2000.3 GB (8.4/137.4/2000.3/----)
Drive Letter : G:
----------------------------------------------------------------------------
(03) HGST HTS541010A9E680
----------------------------------------------------------------------------
Model : HGST HTS541010A9E680
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Drive Letter : E:
----------------------------------------------------------------------------
(04) WDC WD20NMVW-59EDZS7
----------------------------------------------------------------------------
Enclosure : WD My Passport 2599 USB Device (V=1058, P=2599, sa1)
Disk Size : 2000.3 GB (8.4/137.4/2000.3/2000.3)
Drive Letter : D:
----------------------------------------------------------------------------
(05) WDC WD20NPVZ-00WFZT0
----------------------------------------------------------------------------
Enclosure : WD My Passport 25AF USB Device (V=1058, P=25AF, sa1)
Disk Size : 2000.3 GB (8.4/137.4/2000.3/1996.0)
Drive Letter : L:
----------------------------------------------------------------------------
(06) WDC WD20NMVW-11EDZS2
----------------------------------------------------------------------------
Enclosure : WD My Passport 0827 USB Device (V=1058, P=0827, sa1)
Disk Size : 2000.3 GB (8.4/137.4/2000.3/2000.3)
Drive Letter : H:
In the German forum we had two such cases in the last few days.
Deleting the videodeluxe.ini helped both times. It is called Videodeluxe.ini in the German version. Maybe @CubeAce or another user can post the path there in their version. In Windows Explorer you have to display the hidden system files.
Is it in the Windows files or in the Movie Studio folders?
Thanks for that information. That explains a lot in one sense but not helpful to you or me unfortunately.
There is a lot of your computers information I don't understand.
Disk 0 (F: C:)
KXG50ZNV1T02 TOSHIBA
Capacity: 954 GB
Formatted: 954 GB
System disk: Yes
Page file: No
Type: SSDRead speed 0 KB/s
Write speed 396 KB/s
Active time 0%
Average response time 1.3 msHow can the drive have two letters allocated it? Disk 0 (F: C:)
How can it have no content for a C: drive? Capacity: 954 GB Formatted: 954 GB System disk: Yes
These speeds make no sense, as if it is not working at all. Read speed 0 KB/s Write speed 396 KB/s
Active time 0% Average response time 1.3 msWhat does your computer Disk Management show please?
Do you have copies of Crystal Disk Info and Crystal disk to test and show the health and current state of your drives?
I am going to copy in @johnebaker to this topic as he has more experience with more systems than myself. Hopefully it will grab his attention.
Ray.
I want to say that in the performance tab of the task manager thats what it shows, but in the other displays it is just C: drive and I'm nearing 50 percent usage.
I want to upload my snippets of the disk management and CDinfo but it says error posting.
I found 2 SUCH files: MAGIX/videodeluxe28_premium_MS One is in ProgramData and the other is in AppData\roaming. the later being newer and bigger in size.
Hi.
As far as the drives are concerned I can't see much wrong with any of them although the temperature of your Toshiba NVMe drive seems a little high even if that temperature was taken under load. At idle my C: drive (also NVMe) hovers around 36℃ and under sustained load hardly ever creeps above 39℃. does it have a heat spreader attached?
I have a Toshiba M.2 drive and that hovers around 43℃ at idle and 50℃ under sustained full load but that does not have a heat spreader attached. Hasn't as yet caused any problems either.
If you are still having problems and as the C: drive was supplied as an OEM drive with your system it may be a good idea to check the Toshiba website to see if there has been any firmware updates for it or new drivers as that drive has been around since 2017.
Ray.
Hi,
Here is the path to mine, which should be for MS2023 Suite:
C:\Users\user_name\AppData\Roaming\MAGIX\Videodeluxe29_premium
Hi Ray,
You must have this but you just can't find it. Look under AppData under users in the C drive. If you don't even see that, then you have hidden folders and you'll have to unhide them.
John CB
Hi Ray
. . . . AppData/Roaming . . . .
. . . . I do not have that folder as I do not sync data across devices. . . . .
You do have this folder it is the Windows shortcut name for C:\Users\user_name\AppData\Roaming\
You can access it quickly by typing %appdata% in the Windows File Explorer address bar
Hi
See this tutorial on how to use the Windows Reliability monitor to determine the crash details.
You will also see I have removed the bulk of your post, ie unnecessary data, re the drives in you computer.
John EB
👍🏻
[Edit]
Sorry John.
Wasn't ignoring your post, I just didn't see it as only John EBs' post was visible. Sometimes I forget to scroll up to check if anyone else has answered.
Hi Ray,
No problem.
Hi John EB,
Thanks for the % wildcard reminder. I keep forgetting that for both Magix programs and Xara. Duly squirreled away in OneNote. Now I just need a note to find it.
John CB