I have a VPN, could that have something to do with it?
Nope...VPN is not the culprit. My firewall is not very restrictive to my programs.
Hi
. . . . I removed the images I can edit . . . .
Thank you.
. . . . My firewall is not very restrictive to my programs . . . .
There is more than just the firewall in your Antivirus features - the ones that have caused a lot of issues may be called differently in different AV programs , however they most commonly referred to as Ransomware protection, Folder Protection and/or Realtime Scan.
You may have one or more of these features that need to be temporarily turn off/disabled.
John EB
Okay, thank you, John EB. I will look into that.
Hello to everyone that has responded to my pleas for help! Thank you from my heart! I have not been on lately because of my frustration. I have since returned to communicating with IT Support and Sales Support.
I have been asking for a refund, so they can delete the program license and I can re-purchase the program, and download it again and see if that resolves the issue. I have asked IT to use the "TeamViewer" with me so they can see the problem I am having themselves. This back and forth on the email, can only help so much. Online Support needs to see what I am going through and they should have a way to do that.
Anyway, thank you all for caring and offering help and suggestions. I really do appreciate it and wanted to thank the Magix Community for doing such an awesome job of helping.
If and when this ever gets resolved I will let you all know but I thank you from the bottom to the top of my heart for all your help! 💯
Hello, Magix community! I wanted to let you all know, I have finally got the product working again, thanks to the help of "sales@magix.net" A lady there asked for pics of me entering the serial number and she alerted me that I was not using the dashes.
So, the error was mine all along. Most of my software requires you to not use the dashes, so I thought I was entering the serial number correctly. To those who asked if I was entering the Serial Number Correctly, you were right. I was not, but what helped is she asked for pics of what I was doing, so she could advise me.
I would like to thank everyone who took the time to reach out and help me, because that was one of the reasons I came back to try again and resolve the issue with "Magix IT support". I was complaining to them and to the Magix sales department and it finally got figured out.
You could not have told me I was entering the serial numbers wrong. I was convinced I was doing it right. Boy, was I wrong! And I was so mad too, and it wasn't anyone's fault, but my own. Again, so happy now, that I can finally get back to trying to make music. So appreciate the help and support.
Great to hear you're now up and running!
What actually caught you out is one of the reasons to always try and copy and paste any supplied serial number/activation key.
Jeff
Yes, Jeff! I should have copied and pasted, but I was sort of trained out of it, with many American Products, because of security concerns, they make you type it in without dashes. But, I am so happy to be able to use the product. Thank you, for reaching out and I hope your music journey is exciting and inspired!