This is my last effort to get the product from Magix. I did not get the confirmation email for a product that I order on Oct 6. Part came, but not all of the components. Support are responding with an automatic message but no longer give me a response from their support. I have tried many times and emailed their office separately with no results. US Sales has been helpful but I can find how to contact them anymore. I really want to use Vegas as I have been using it since the free Sony version, but if I can't get updates, I am going to have to switch to another product. If anyone knows how I can contact US sales, that might work. Otherwise I will ask the credit card company to reverse the charges for the upgrade. I have not installed any of the products that I purchased. I will not until I get all of them.