Pro X8 - Security Code for Payment

William-Brown1669 wrote on 1/3/2025, 1:24 PM

I am attempting to buy Samplitude Pro X8 online for use in Windows 11 (on an HP EliteDesk computer), but have been stuck when trying to pay with credit card, as they are asking about the security code. Is it the three-number sequence on the back of the card?

I ask because every time I put it through, it informs me:

"The order process could not be completed. Please check the details you entered. If these errors should re-appear, please try again later."

And, going back to the "confirm purchase":

"An error occurred during payment. Please try again later or switch to a different payment method."

I am not too keen on paying with a debit card.

Comments

SP. wrote on 1/3/2025, 5:28 PM

@William-Brown1669 To my knowledge, due to European law the payment process requires a card with a two factor authentication / 3-D Secure protocol. Does your payment provider / bank support this?

I would guess you need to enter some type of security code you'll receive on your phone or your banking app.

Bol wrote on 1/4/2025, 3:06 AM

@William-Brown1669

Hi William,

Please read this link: My credit card was denied

HTH
Rob

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

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