Premium 2022 crashes re loading loads free version

coneman wrote on 8/18/2021, 9:11 PM

Working in purchased Premium it crashes it either freezes or shuts down. Re starting starts in the free version and won.t go to Premium having to exit several times to restarting PC to get Premium running again, becoming very frustrating. Re set program did not fix the problem. ( 64 bit V30.01.23 )

Last changed by coneman

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

Comments

SP. wrote on 8/19/2021, 2:31 AM

@coneman Have you tried to clean up the store?

coneman wrote on 8/19/2021, 3:00 AM

Just tried the clean up store and that made the problem again. Is this prob because I upgraded from the free version ? its starting to piss me off

 

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

SP. wrote on 8/19/2021, 3:05 AM

@coneman Can Music Maker connect to your internet?

coneman wrote on 8/19/2021, 3:12 AM

Yes thats how I am getting to this page

 

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

SP. wrote on 8/19/2021, 3:16 AM

@coneman Okay, you use a browser (a different program) but Music Maker must connect to your Magix account or else it will only work as a free version. You can see that it is connected when your e-mail address is showing in the top right corner of the program. If you are not connected there should be a link for logging in.

coneman wrote on 8/19/2021, 3:21 AM

Its like Hit and miss at the moment. back on with Premium. How long who knows. Do not understand why I need be connected to internet (maybe for updates)

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

SP. wrote on 8/19/2021, 3:42 AM

@coneman Ok. Just remember the store clean up in the program settings if you're not able you log in. This will mostly help.

If you like the object based workflow of Music Maker you could also switch to Samplitude Music Studio which does the same but is much more powerful and runs more stable and doesn't need to stay online after registration. You can get version 2019 at the moment at Humble Bundle with SoundForge Pro, Acid Music Studio and a lot of plugins for just about $20.

You should also be able to use the two dozen Vita instruments that come with Music Studio 2019 in your version of Music Maker.

coneman wrote on 8/19/2021, 3:53 AM

Even online as I am most the time. But it crashes, not much good. Magix need to fix the problem. Pays to read the fine print. Thats if this condition to use Magix is at all mentioned.

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

johnebaker wrote on 8/19/2021, 3:59 AM

@coneman

Hi

What is your computer specification - see this topic for details of what is required - please quote processor and graphics card make/models in full?

Check that your Antivirus is not blocking the Updater software which is part of Music Maker.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

coneman wrote on 8/19/2021, 4:23 AM

OK My PC is able to run demanding software win 10 pro,32 gigs ram etc, will go through trouble shooting see if the problem is at my end. Thanks for all reply's. Joe

,

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

coneman wrote on 8/24/2021, 5:08 AM

It is Happening again. Crashes, restart only goes to free version, did all the program reset/ store no go but now it wont even let me sign in, this is BS. This is the message I get .. RESTEASY003210: Could not find resource for full path: http://api.magix-iap.com//codo/http/login?mandant=magix&language=en-IE&prodCountry=II&prodShort=mm30&pHash=bN2lasNRojXL9DwI

System = AMD 5 3600 3.95 ghz, 32gig ram, 64 bit, win 10pro 64bit v2oh2, display amd rx5700.

Any solution to get this program to run as it should.

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

Graham-Hawker wrote on 8/24/2021, 6:26 AM
 

Any solution to get this program to run as it should.

Looks like a problem with the Magix server. They were acting oddly earlier but seem ok now.

coneman wrote on 8/24/2021, 6:36 AM
 

Any solution to get this program to run as it should.

Looks like a problem with the Magix server. They were acting oddly earlier but seem ok now.

Thanks. I think ?

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

coneman wrote on 8/24/2021, 7:50 AM

Its up and running again, shake my head at why it has to be online to run the program.

Tascam US-366 usb audio interface.
Processor    AMD Ryzen 5 3600 6-Core Processor                 3.95 GHz
Installed RAM    32.0 GB
10 pro
System type    64-bit operating system, x64-based processor
AMD Radeon RX5700

Rustydiamonds18 wrote on 1/4/2022, 7:57 AM

Really useful information SP. I had the same problem today. Clean up the store.....works. Thanks.

johnebaker wrote on 1/4/2022, 11:08 AM

@coneman

Hi

. . . . shake my head at why it has to be online to run the program . . . .

The program has to go online for a licence check. This fairly standard procedure for a lot of modern software to counter pirating of software.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Graham-Hawker wrote on 1/4/2022, 11:16 AM

Is this prob because I upgraded from the free version ?

No. The version that is installed is always the free version as that is the only version. You then download and install the additional content relating to the edition that has been bought.