Last night, I purchased a plugin that allows me to load a 4k 60fpm video from my GoPro on to the edit line in Movie Edit Pro Plus. Magix accepted my money from PayPal but has not sent me the promised email that would provide me the activation code (it has been several hours). I assumed this would be an automated process as it states a 5-min timeline for an email response. How do I contact the appropriate department responsible for fulfilling their duty? I am ready with the Order Number. Thank You.
Plugin purchased but no email arrived to activate it
Sean-McConnell
wrote on 2/11/2024, 9:09 AM