Playback Marker won't move!! HELP!!!

scottmannon wrote on 11/3/2015, 2:04 PM

I just recently bought Magix Music Maker 2015 and since day 1 I have not had a playback marker. Im operating on Windows 10 if that helps with answers.

I tried restarting the software and putting it back to default and that still didnt work. I have all the current updates and still nothing. I also tried to contact Support but, Customer Service hung up on me because the lines were busy. I then tried Tech Support and that apparently costs $12.99 USD just to get them on the phone. 

On a side note, how is that right? Their softare screws up and we have to pay THEM?! 

Anyway someone please help! I know alot of people are having the exact same problem.

Comments

johnebaker wrote on 11/4/2015, 1:31 PM

Hi

. . . . Im operating on Windows 10 . . . .

Was Windows 10 an upgrade from 7 or 8?

Was MMM 2015 installed before or after Windows 10?

If after Windows 10 upgrade are you getting any other 'odd' behaviours or error messages, eg when you manually get the program to check for on-line updates?

John EB

 

Last changed by johnebaker on 11/4/2015, 1:31 PM, changed a total of 1 times.

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scottmannon wrote on 11/6/2015, 3:20 AM

I upgraded from Windows 7 a few months ago. I installed MMM 2015 just a week ago so it was after the upgrade to WIndows 10. There is no other strange behaviour so far, just the red playback bar and timer won't show me where I am in playback

Petteri wrote on 11/28/2015, 8:45 AM

I have also same problem with Music Maker 2016 Live, red marker wont move durting playback....

I have Windows 10 and Marker worked two weeks ago but now not anymore...

How to activate that again?