Comments

johnebaker wrote on 8/26/2017, 4:45 PM

Hi

We need more information:

  1. Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?
     
  2. Windows version and is it up to date?
     
  3. Did you upgrade to Windows 10 since you last used the program or update the Windows version?
     
  4. Has anything changed on the computer since you last burned a DVD?
     

. . . . used the program in the past including DVD burn . . .

Try running the program as an Administrator - right click the program short cut and select Run as administrator. If this works then there have been some security changes either caused by an update or upgrade

Also please read this post before replying and add any other information you think may be relevant.

John EB 

 

Last changed by johnebaker on 8/26/2017, 4:46 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

bernd-appelt wrote on 8/26/2017, 5:13 PM

Hi

Dell Inspiron N4010 Intel core i3, 4GB Ram, 190 GB free hard drive

Magix 12.0.6.85 all updates installed

Windows 10 Home V1703, latest updates installed

since last burn only Windows security updates installed