Comments

johnebaker wrote on 6/14/2022, 3:48 AM

@carol-r

Hi and welcome to the forum.

See this Magix comment in the News section of the forum on the requirements for card payments.

Have you checked with your bank if the purchase has gone through?

If the purchase has gone through, you would have been sent an email confirming purchase, your serial number(s) and a download link, these often end up in the email Spam folder - have you checked there?

If the order payment did go through and there is no email, then contact Magix by email to infoservice@magix.net

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

carol-r wrote on 6/14/2022, 11:00 PM

Have downloaded music maker but cannot import my songs from I tunes! Help please

johnebaker wrote on 6/15/2022, 3:12 AM

@carol-r

Hi

. . . . cannot import my songs from I tunes . . . .

If you purchased the songs from the iTunes Store they may be DRM protected from use outside of registered devices to play them on and use in other software.

It the music was purchased under iTunes Plus then you may need to copy them to a folder that is not controlled by iTunes.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.