No audio when importing a .mov file

rustynuts wrote on 10/29/2012, 3:12 PM

Movie Edit Pro 17, when I import a .mov file into my production the audio is missing.

If I play the same file using VLC player the audio is present?

I have quicktime installed.

Am I missing a codec?

Thanks.

Comments

johnebaker wrote on 10/29/2012, 3:17 PM

Do you have the latest Quicktime installed? - if not update it and then see if the videos load OK.

mov files are container files which can have any codec inside for video and audio.

Use GSpot to analyse a video clip and it will tell you which codecs are in the file and if they are installed.

AFAIK VLC does not share its codecs with other software, so, even though it can play the clips MEP cannot use its codecs.

HTH

John

rustynuts wrote on 10/30/2012, 8:58 AM

Hi,

thanks for the prompt reply John, here's some further information...

I have Quicktime 7.7.2 installed which I belive is the most up to date version.

I installed and ran GSpot and the results are...

Video

codec jpeg name Apple Photo JPEG status Codec Status Undetermined

Audio

Codec twos: 16-bit signed big-endia Info 16000Hz Stat Status Undetermined

Not sure what this means?

Do I need to search for a codec called twos: 16-bit signed big-endia?

thanks,

rustynuts.

johnebaker wrote on 10/30/2012, 1:25 PM

I think you are going to have to purchase the AVCHD codec, however before you do can you run GSpot again on a video clip and then click the 1,2,3 buttons below MS A/V in the bottom left corner of the GSpot window as shown in the image below - if this fails then the codecs are not installed.

John

rustynuts wrote on 10/30/2012, 2:02 PM

Hello John,

I purchased the AVCHD codec a few weeks back and those file types work correctly.

I have re-run gspot and clicked the MS A/V button, this is the response...

"Rendering failed. Following is the error reported by Direct Show"

"0x80040265: [unknown]"

Any ideas?

thanks,

Tom. (rustynuts)

johnebaker wrote on 10/31/2012, 2:26 PM

Hi Tom

That means you are missing the correct codec for the video files.

Should have asked earlier - what is the source of the files?

If a camera (still or video), did it come with some software to install? You may find that the camera is using a custom codec which needs installing.

One of my pet hates is when a camera manufacturer states they use a standard codec eg H.264 or MOV, only to find it is customised and you have to install their software to be able to use the video clips.

John

rustynuts wrote on 11/5/2012, 4:04 AM

Hello John,

sorry for the delay.

The source of the files are from a panasonic lumix fz100 bridge type camera.

Initially I had the video record settings set to avchd and these files worked correctly once I purchased the avchd codec. I then changed the setting to .mov and took the rest of the videos and stills whilst on holiday.

During that time I found that I did not get on with the camera and subsequently sold it on my return, so I have no panasonic software that I can use.

I have since purchased a canon camera, their video clips seem to work without special cocecs.

I will try and source the panasonic codecs.

Thanks for your help.

Tom.