NEWBLUE FILTERS 5 ULTIMATE effects do not "Activate", have watermark

John-Manley wrote on 6/27/2021, 11:00 AM

Hi MAGIX Support Community,

Yesterday I purchased the MAGIX MOVIE EDIT PRO 2021 PREMIUM which included NEWBLUE FILTERS 5 ULTIMATE plugins.  The NewBlue software installed successfully, however none of the individual effects allow me to “Activate”, leaving the “FX” watermark.

MY STEPS SO FAR:

I downloaded and installed the free trial of MAGIX MOVIE EDIT PRO PREMIUM from the MAGIX website on 06/25/21 and purchased the software from the MAGIX site the next day on 06/26/21. 

I followed the instructions to activate my NEWBLUE FILTERS 5 ULTIMATE directly via the Movie Edit Pro Premium interface under "Help"> "Activate content pack(s)" using the Coupon Code that was provided in the email I received from Magix Shop with my “Confirmation of Purchase” (along with my MAGIX Order Number).

Once the plugin was successfully activated, I received the serial number for the NEWBLUE FILTERS 5 ULTIMATE via e-mail from “Magix Software GmbH”.

Next, under “Effects”> “Extra effects” I downloaded and installed the NewBlue Effects software and my NEWBLUE FILTERS 5 ULTIMATE Serial Number correctly appeared on-screen.

When I “Apply effect” to an object, the proper effect is visible with the “FX” watermark.  But when I click on the “Activate” button, nothing happens, and the watermark remains.

QUESTION: What do you suggest I can do to complete the activation of my NEWBLUE FILTERS 5 ULTIMATE plugins to unlock these effects?

NOTE: The NewBlue Application Manager does not launch on my computer.

HARDWARE:

Here are my computer specs (MOVIE EDIT PRO PREMIUM works fine on this PC):

·         HP - 14" Laptop - Intel Celeron - 4GB RAM Memory - 64GB eMMC 

·         Intel(R) Celeron(R) N4020 CPU @ 1.10GHz   1.10 GHz

·         Intel UHD Graphics 600

·         Windows 10 Home 64-bit operating system

SOFTWARE:

MAGIX Movie Edit Pro 2021 Premium

Version 20.0.1.80 (UDP3), UG code 8453 KA1

 

I have the latest software update of MOVIE EDIT PRO PRIMIUM (per the “Help”> “Update online…” menu.)

I have also restarted both the MOVIE EDIT PRO PREMIUM PROGRAM and my Computer.

(NOTE: I also installed the proDAD Mercalli V5 Suite and was able to successfully unlock and activate this image stabilization plugin within the MAGIX MOVIE PRO PREMIUM program.)

Comments

CubeAce wrote on 6/27/2021, 11:06 AM

@John-Manley

Hi John and welcome to the user to user forums.

When you click on the 'activate' button do you see an additional icon appear in the windows task bar?

If you do click on that icon to bring it to the front of the Movie Edit Pro program and continue the registration procedure from there.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

John-Manley wrote on 6/27/2021, 11:32 AM

Hi Ray, unfortunately no additional icons appear in the Windows Task Bar when I click on the "Activate" button. The cursor spins briefly, and I see that the effect is added to the clip (I see the effect name below the list of Effects) but nothing else happens. I get the same non-response when clicking on the "Options" button, too. (The "Help" button takes me to the NewBlue Support website.)

John-Manley wrote on 6/27/2021, 1:11 PM

I was able to solve the problem, and I believe it was related to the NewBlue Application Manager. First I downloaded the Filters 5 Ultimate .exe file from NewBlue, then Uninstalled and Re-installed the program (just to be sure). But I think the real problem was that, for some reason, the NewBlue Application Manager was not launching from the Start Window. But I was able to open the Application Manager program by browsing to the application file on my computer's hard drive and launching it from there. C:\Program Files (x86)\NewBlueFX\Common. From there I was given the chance to enter the Serial Number for the Filters 5 Ultimate plugin in the Application manager program (which is the step I was missing). At that point, all of the NewBlue effects were unlocked and could be applied without any watermarks! I hope this answer can help other people, too. Thanks!