Comments

emmrecs wrote on 1/18/2023, 8:10 AM

@Ian-Jackson

Welcome to the Magix user to user forums.

Is the NewBlue Application Manager still installed on your computer (I'm assuming you were able to successfully install, register and activate your NB products when you first installed MMS 2023)? If so, open it (from the normal Start menu) and it should show the NB products you have installed and their serial numbers, not coupon codes. IIRC there should be an option to activate/register, even update if one is available.

If, in moving your installation of MMS, you also removed the NB Application Manager, you will need to reinstall it, log into your NB account (in the App Manager), and all your purchases should show and be available.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Ian-Jackson wrote on 1/18/2023, 9:17 AM

Thanks for the quick reply.

I have the NB application manager, and it lists my serial numbers, but there is nothing there to activate them. When I put the serial numbers into MMS I get a message saying the coupon code is invalid

emmrecs wrote on 1/18/2023, 1:08 PM

@Ian-Jackson

Where, exactly, are you entering these codes into MMS? It's quite a while ago that I needed to install any NB apps but I don't remember having to do anything to "activate" them in any recent install of MMS or VPX, the updated video editing programs simply "saw" them.

Also, your mention of coupon codes leads me to wonder whether you are trying to redownload them when they are, apparently, still installed.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Ian-Jackson wrote on 1/18/2023, 2:29 PM

Thanks to the team at MMS, and just in case anyone else has this problem:

"The vouchers can only be used once.
After the first use, you should have received an email with the activation code of the plugin.
You must keep and use this code to activate the plugin.
For the reinstallation of the plugins, see in the effects list.
Under "Extra effects"

Under "Extra Effects" just click on the plugin and it works!

 

Thank you for your help in this Jeff