I have also tried setting graphics back to 100% but the PC and many programs including Photoshop Elements and Photostory become unusable because fonts become tiny. As they do with windows within programs and browsers. I wasted 1/2 a day trying settings to compensate for the 100% scaling but in the end had to put everything back as it was with scaling 150%. This setting means all apps programs and desktop are easy to see and use.
Hi David
You confirmed the CPU was:
. . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz . . . .
ie there is/are no suffix letter(s), in which case the CPU does have an Intel UHD Graphics 750 integrated GPU, a complete list of the 11700 series and their respective integrated GPU's, or lack of, is here.
Given Photostory cannot see the UHD 750, it would be listed in the Video mode options, check the computer's BIOS and ensure that the integrated GPU is enabled.
How to do this depends on the motherboard, consult the board manufacturer's support site for how to do this, and if of no help search Google for the term 'enable intel gpu with motherboard make model number'
HTH
John EB
Hi David
You confirmed the CPU was:
. . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz . . . .
ie there is/are no suffix letter(s), in which case the CPU does have an Intel UHD Graphics 750 integrated GPU, a complete list of the 11700 series and their respective integrated GPU's, or lack of, is here.
Given Photostory cannot see the UHD 750, it would be listed in the Video mode options, check the computer's BIOS and ensure that the integrated GPU is enabled.
How to do this depends on the motherboard, consult the board manufacturer's support site for how to do this, and if of no help search Google for the term 'enable intel gpu with motherboard make model number'
HTH
John EB
Thank you John I had seen the specification indicated the CPU had some GPU listed against it but it didnt register that it really did have it. Do you think enabling it will improve the situation or could it cause conflicts.
Hi David
You confirmed the CPU was:
. . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GHz . . . .
ie there is/are no suffix letter(s), in which case the CPU does have an Intel UHD Graphics 750 integrated GPU, a complete list of the 11700 series and their respective integrated GPU's, or lack of, is here.
Given Photostory cannot see the UHD 750, it would be listed in the Video mode options, check the computer's BIOS and ensure that the integrated GPU is enabled.
How to do this depends on the motherboard, consult the board manufacturer's support site for how to do this, and if of no help search Google for the term 'enable intel gpu with motherboard make model number'
HTH
John EB
John I have just reinstalled Photostory 2025 and have updated to version 24.01.192 (UDP3) (My last installed version was a trial version which expired about 3 weeks ago.
This version now seems very stable so far. I have deliberately tried to get it to fail by deleting batches of photos 20 plus at a time, replacing them, reordering them in large numbers (20 plus), adding deleting text and audio anything I can think of to put the PC under stress. So far the program has been performing without a hitch.
Question
When did the update become available and could it be why so far I have no problems.
Hi David
The latest patch must have been released recently these are the fixes:
Changes - Version 24.0.1.192:
Looking at these, this may have cured the issues you were having.
Hi David
The latest patch must have been released recently these are the fixes:
Changes - Version 24.0.1.192:
- Optimization of the generation of subtitles
- Localization adjustments
- Message when the language to text quota is reached
- Crashes in connection with .tif files fixed
- Fixed misbehavior when importing, moving, cutting or deleting a part of the video in storyboard mode
- Fixed misbehavior during AV1 export in combination with NVIDIA GeForce RTX 40xx
- Compatibility adjustments when using photos from the IPhone 15 Max
- Bug fixes for HDV recording
- Various stability optimizations
Looking at these, this may have cured the issues you were having.
Yes John the fix list is quite substantial so I am living in the hope its fixed the crash and freeze problems I have had. I will keep you updated on any issues I might have and if I dont have any will confirm the fix in 2-3 weeks from now. Thanks for all your help David
Hi David,
.....I have just reinstalled Photostory 2025 and have updated to version 24.01.192 (UDP3). My last installed version was a trial version which expired about 3 weeks ago.....
The expired trial version Photostory 2025 is / was your biggest problem. After you purchased Photostory 2025, you received a P3 serial number via the order confirmation email. With this obtained P3 serial number you could have activated your trial version and registered it to a fully working Photostory 2025 version. After that you could have updated to the latest version via help.
Anyway, by reinstalling Photostory you now have a properly working version installed. I wish you much success with putting together your slideshows.
Best wishes,
Rob
Thanks Rob I only uninstalled the trial version because I had a project to finish and I was fed up with the program freezing and so I resorted to the stable 2023 version. When the upgrade to 2025 version came down in price and as I had no urgent tasks I decided to try it again. Photostory 2025 seems to be fixed so fingers crossed it will behave for me.
Hello David,
If I read it correctly, you were putting together an MVP project in the trail version 2025 and you got tired of it because it kept crashing. It is certainly possible that you had problems with this trail version, because a trail version has several shortcomings. For example, you can only export / burn 3 minutes. Also, not all codecs are activated and as far as I know only the standard transitions etc. are available. You did well to reinstall your old trusted Photostory 2023. Now that you have purchased Photostory Deluxe 2025, everything can be used without restrictions.
One more thing, I also read somewhere that you have installed the Nvidia Studio drivers version 565.90. Magix Germany advises installing Nvidia Geforce Game Ready drivers. See this link under the heading Nvidia: How to keep your video drivers always up-to-date.
If you still experience problems with Photostory Deluxe 2025, I would recommend that you uninstall the Studio Drivers and then install the Game Ready drivers.
Best wishes,
Rob
Thanks for that Rob. Over the years when I have had issues with previous Photostory versions I have experimented with both Studio and Game Ready drivers. I found virtually no difference between the two, although the Studio Driver had the edge when I came to full screen preview. It is a year or two since I experimented so next time an update is due I will install the game Ready version and see what happens.
Hi Everyone I have just been notified of another update 24.0.1.196 which I have just installed and as soon as you load the program you see something has changed for the better. The splash screen which could take several seconds to appear is there in an instant and the program and project load very very quickly, almost as quick as my 2023 version loaded. Lets hope the program responds a little quicker in use.
Hi
Thanks for the heads up.
Interesting that it has sped up your startup, the patch only contains one fix which would suggest there was a language setting issue:
Changes - Version 24.0.1.196:
Localisation adjustments feedback button
John EB
I rather think there was more to that update than they are saying. Unlike yesterday before the update it would take probably 30 seconds or more to have the program started along with a small project loaded. There were times it was taking so long for a project to load I wondered if it ever would. Today after the update from double clicking the Magix icon to having a project fully loaded is about 12 seconds. Large projects about 20 seconds. I call that a real improvement. The first thing I notice is the splash screen is there in an instant where before it took several seconds to appear.
Hi
. . . . I rather think there was more to that update than they are saying . . . .
You may be correct, comparing the file size of the previous patch .192 and .196 there is ~2kb difference, probabaly a re-release of .192, with corrections to the language issue in the feedback option. Patch .192 had a general language fix:
Changes - Version 24.0.1.192:
Optimization of the generation of subtitles
Localization adjustments
Message when the language to text quota is reached
Crashes in connection with .tif files fixed
Fixed misbehavior when importing, moving, cutting or deleting a part of the video in storyboard mode
Fixed misbehavior during AV1 export in combination with NVIDIA GeForce RTX 40xx
Compatibility adjustments when using photos from the IPhone 15 Max
Bug fixes for HDV recording
Various stability optimizations
John EB
Hi
. . . . I rather think there was more to that update than they are saying . . . .
You may be correct, comparing the file size of the previous patch .192 and .196 there is ~2kb difference, probabaly a re-release of .192, with corrections to the language issue in the feedback option. Patch .192 had a general language fix:
Changes - Version 24.0.1.192:
Optimization of the generation of subtitles
Localization adjustments
Message when the language to text quota is reached
Crashes in connection with .tif files fixed
Fixed misbehavior when importing, moving, cutting or deleting a part of the video in storyboard mode
Fixed misbehavior during AV1 export in combination with NVIDIA GeForce RTX 40xx
Compatibility adjustments when using photos from the IPhone 15 Max
Bug fixes for HDV recording
Various stability optimizationsJohn EB
Hi John. My copy of Photostory 2025 has been performing flawlessley since I installed the full (Not Trial) version along with the two updates, that was until today. It was my own fault a Nvidia update became available and bearing in mind what you had recommended I install the GameReady driver I did so. That was a bad move, after the driver was installed PS 2025 took a fair few seconds to load and a small project just hung loading for ages before it found all the media etc. I restarted the PC and tried again with the same problem and large projects were taking so long I had to close Magix but the only way I could was through Task Manager. In the end I reverted to the latest Nvidia Studio driver but it too, took longer than normal loading Magix and Magix projects far too long loading, but at least it didnt hang loading for more than a minute as before. Now Magix has been used a bit and found all the media things are almost back to before the Driver update. Conclusion my PC doesnt seem to like Nvidia GameReady Drivers.
Hello John EB, I have tried everything you have suggested, but PhotoStory still doesn't work. Just crashes. I have done a complete clean re-install of my Windows OS and it is still the same. My system works perfectly with my other video and image editing software, the only application I have ever had issues with is PhotoStory since version 2024, and now 2025. Thanks for your replies.
Hello Bol, I also tried your suggestion, but it made no difference at all. Thank you.
Hi,
@David-Robinson5527, when you reinstalled Nvidia drivers did you also check the box for performing a clean installation? I have been working with Nvidia GameReady Drivers for years and have never had any problems.
Addition: on November 15, 2024 at 1:20 PM.
@Ronald-Henderson, thanks for your answer regarding the Nvidia drivers. As far as I know, Magix tests their programs mainly with the Nvidia GameReady Drivers and Intel. If you want a good answer to this, send an email to infoservice@magix.net and explain the problem there.
Now for your crash problem, what you could try is to delete the Photostory.ini file. If you delete the INI file, Photostory will be reset to the default values and any computer configuration errors will be fixed. When you restart Photostory, this INI file will be automatically recreated.
HTH
Rob