new computer download

Damian-Maldonado wrote on 2/26/2021, 3:43 PM

I bought a music maker license back in 2017 and I'm trying to install it into a new computer, problem is it says the key is registered already and its not tied to my email address that I used. I can still use it on my laptop which is were it was installed but I can't find a way to get in contact with any customer service. How do I resolve this? I have my original order number and serial number.

Comments

johnebaker wrote on 2/26/2021, 4:29 PM

@Damian-Maldonado

Hi

You need to contact Magix Sales by email to:- infoservice@magix.net

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.