New Computer - cannot activate Joe-Jenkins wrote on 3/15/2021, 12:36 PM I am changing computers. My account shows that I have the software and it was installed on my old computer. My account doesn't display a serial number or activation code for the software. Please advise. Back to post
Comments SP. wrote on 3/15/2021, 12:42 PM @Joe-Jenkins Please show us the error message you get. If you don't have any serial number, then it is maybe enough to just log in? Graham-Hawker wrote on 3/15/2021, 2:08 PM Did you just have the free version? This does not need a serial number. Joe-Jenkins wrote on 3/15/2021, 7:22 PM Hi....I did pay for the software and I also logged in. It is requesting reactivation which would be normal when changing the CPU. My account will show that I have/bought the software but doesn't display the serial number or activation code. I can't find contact info for tech support that can assist. Any info is greatly appreciated. Thanks SP. wrote on 3/16/2021, 3:31 AM @Joe-Jenkins It is requesting reactivation which would be normal when changing the CPU. Can you make a screenshot of this error message? We don't know what version do you own, please tell us. 1