New Computer - cannot activate

Joe-Jenkins wrote on 3/15/2021, 12:36 PM

I am changing computers.

My account shows that I have the software and it was installed on my old computer.

My account doesn't display a serial number or activation code for the software.

Please advise.

Comments

SP. wrote on 3/15/2021, 12:42 PM

@Joe-Jenkins Please show us the error message you get. If you don't have any serial number, then it is maybe enough to just log in?

Graham-Hawker wrote on 3/15/2021, 2:08 PM

Did you just have the free version? This does not need a serial number.

Joe-Jenkins wrote on 3/15/2021, 7:22 PM

Hi....I did pay for the software and I also logged in. It is requesting reactivation which would be normal when changing the CPU.

My account will show that I have/bought the software but doesn't display the serial number or activation code.

I can't find contact info for tech support that can assist.

Any info is greatly appreciated.

Thanks

SP. wrote on 3/16/2021, 3:31 AM

It is requesting reactivation which would be normal when changing the CPU.

Can you make a screenshot of this error message?

We don't know what version do you own, please tell us.