I bought Sound Forge Audio today. After TWO HOURS, I finally was able to get information via internet about coming to Magix to get my product, but I never received a voucher code. It's been THREE HOURS since I paid for the product, and I'm frustrated and upset. Can somebody please help me? Thank you!
Hello, welcome
Where did you purchase product?
Did you check your spam folder?
Stephen
Forum Moderator
Yes. There's nothing there. All I got from Magix is a welcome with a shop coupon, a welcome to the Knowledge Community, and your recent remark. I purchased it through DELL Technologies. They said I'm supposed to get an email from Magix with a software voucher.
Hi
This is a public user to user forum, there are no Magix employees here.
If there is nothing in your normal email folder or spam email, you need to email infoservice@magix.net with your order details and ask that they resend the email with the download link.
Stephen
Forum Moderator
Thanks, Stephen! That's exactly what I needed - an email address where I can contact them!