"Network resource unavailable" error when loading file

whitney-smith wrote on 1/4/2018, 3:25 PM

Hey all,

New to Magix (Music Maker 25.1.2.78) and I'm having the most difficult time loading a podcast for editing.

When I attempt to load the file, either by drag and drop or browse, I get several dialog boxes.

One says;

"...network resource not available",

Another says:

I don't have permission and tells me to find another pathway

And then:

Windows Installation box pops up both nothing loads. When I cancel this installation, nothing happens either so then I'm forced to close the program via task manager.

If you have any idea of how to troubleshoot this problem it would be appreciated.

The file is in M4A format and was download via a link sent to me from Anchor (a podcast app) I've checked their site to no avail.

Comments

johnebaker wrote on 1/4/2018, 3:44 PM

Hi and welcome to the forum

First a few tips on posting in the forum:-

Please read this topic and put the following information in your profile signature so we do not have to ask for it: https://www.magix.info/uk/forum/please-do-the-following-before-posting-your-question--621831/

Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .

Also when posting please include the following where applicable:

Audio file formats being imported
Export format and settings used
MediaInfo data on video - see below

If you have issues with importing video please use MediaInfo to analyse a problem clip and post the results from the Tree view in MediaInfo

Also add any other information you think may be relevant.

If you want to post examples of your work with with a Magix program there is a separate section of the forum - click the Media option at the top of the page.

The Community rules are to be found using the link at the bottom of the page.

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Re your question

. . . . The file is in M4A format . . . .

Music Maker does not support M4A file formats, you need to convert it to a supported format - see here under Specifications for supported formats.

Thanks

John EB

Forum Moderator