Need to remove the software from my account.

MATTHEW06 wrote on 10/23/2020, 5:13 PM

Hello,

I need to email magix customer service to ask them to remove the software from my account as I cannot do this, but when i try to email them I am told that i have to buy a new ticket as the old one is to old.

any help would be appreciated

Thanks

Matthew

Comments

SP. wrote on 10/23/2020, 7:56 PM

It seems you contacted technical support which only is free for one year after you purchased your software.

Did you already try sales support at infoservice@magix.net? They should be able to help you. But it could be that you have to pay a deregistration fee ($10).

johnebaker wrote on 10/24/2020, 6:03 AM

@MATTHEW06

Hi

Please do not double post the same question. You have already been given an answer here and the solution has not changed. I assume you have un-installed the program

This topic will be closed, please continue any further comments in you previous post.

John EB
Forum Moderator

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