Comments

KBL wrote on 5/28/2024, 1:51 PM

I've got the same problem. It crashes a lot, but I can usually get 10-15 minutes out of it. Last night, it crashed after my project was done and I was exporting it as an MPG-4. That was a first! So, in researching a fix, I found your comment. There is a Youtube video on how to recover your project after crashing so this must be a common problem.

One thing I do is stop several services and such that load everytime I boot up. That seems to buy me extra time.

Good luck!

KBL wrote on 5/30/2024, 8:48 AM

My problem has worked itself out. It's working fine now. There was a response by a professional here, with some great help but it's gone. So, if you're reading this, sorry I didn't get back to you asap but I was away for a bit.

CubeAce wrote on 5/30/2024, 10:48 AM

@KBL

Hi.

That was @Gid but not sure what happened to the comment.

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 5/30/2024, 12:25 PM

@KBL

Hi

What was the fix?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

KBL wrote on 5/30/2024, 8:01 PM

Well, I'm away from the program and the desktop is all shut down so please forgive unknowledgeable comments..lol.

Just a couple little selections that I didn't think would be a fix. I right clicked on the "lighten bolt icon" concerning play back and selected all in the drop down menu but the last one. Ever since, I've had zero crashes and it's worked perfectly. I am inserting from two camera angles, both are 4k resolution cams, splitting soundtracks, inserting transitions all the time, inserting pics and songs. I am really testing the program with no crashes in two days. Knock on wood.

johnebaker wrote on 5/31/2024, 3:20 AM

@KBL

Hi

Thanks for the information.

The Preview monitor 'Lightning' icon needing to be turned on reduces the load on the PC by reducing the rendered video resolution and frame-rate for playback of the timeline in the program, it does not affect the final export.

This would suggest the program settings may not be optimal for the processor / graphics card/chipset combination in the PC

if you wish to pursue this further, we need more information on your PC and the video source files:

  • The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full.

    I would suggest you put this information in your profile signature so we do not have to keep asking for it, see mine as an example of what is required.
     
  • If this is a laptop are you using external USB drives for your source files?
    ​​​​​​​
  • Are the Graphics drivers up to date?
     
  • What video format, codec are you using - to help with this download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

 

John EB
Froum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

KBL wrote on 5/31/2024, 6:33 AM

Very interesting. Thank so much for your comments and awesome suggestions. We are leaving for awhile (hours). I will respond later today. Gee, I wonder why it crashed during exporting. In all these years that was the first time.

I do believe my graphics card is up to date as I remember looking into that a year or so ago. 8 have Video Pro version 14.

Later,

Kbl

KBL wrote on 5/31/2024, 6:34 AM

*I have...

CubeAce wrote on 5/31/2024, 10:51 AM

KBL

Graphics driver updates can be as often as twice a month but normally about once a month so you could be well behind unless is is an older Intel Graphics chip in which case there have been no updates since the 31.0.101.2127 update.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

KBL wrote on 5/31/2024, 3:36 PM

Jonebaker. See my profile. Anything there look suspicious? Thanks.

KBL wrote on 5/31/2024, 3:43 PM

VIdeo driver is up to date and is NVIDIA GeForce GTX 550 Ti

KBL wrote on 5/31/2024, 3:44 PM

It is not a laptop but a PC. Everything is on my internal hard drives.

KBL wrote on 5/31/2024, 3:58 PM

I am exporting as an MPEG-4. Not sure how to find the info on which CODEC I use. I use VLC for viewing but that's after the fact.

CubeAce wrote on 5/31/2024, 4:08 PM

@KBL

Hi.

The last driver update for your graphics card was for Windows 8. That could be a problem unless you are running Windows 8.1 and running an older version of VPX.

It's also very under-powered for for working with a newer version of VPX depending on the video files you are rendering. The specs for the last three versions of VPX have hardly changed.

It's not that the program will not run but it probably won't be the best experience depending on the version of VPX you are using and the operating system.

Ray.

Last changed by CubeAce on 5/31/2024, 4:22 PM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

KBL wrote on 5/31/2024, 4:13 PM

Thanks Ray. I've never run Windows 8 but, huh. Weird. Went from Win 95 to Win 7 then to 10 where I am now. I'll check into updating. When I click on updating, it says it's up to date. I'll go deeper into this. Thanks.

johnebaker wrote on 6/1/2024, 2:52 AM

@KBL

Hi

We still need the full specification of your PC as previously requested and the version of VPX you are using.

If the PC is the same age as the GTX 550 Ti (released in 2011), then, for VPX 13 and later versions, the performance of the software will, depending on the video format and encoding you are importing and exporting to, be limited.

With the GTX 550 Ti GPU and an older Intel, or any AMD processor your options are restricted.

  • For VPX 13 and later versions - in Program settings, Device options tab ensure that the Import, Processing and Export options are set to CPU.
     
  • For VPX 12 and earler versions - in Program settings, Display options tab set the Video mode option to CPU.

If the CPU is an Intel processor with integrated GPU, which is a HD 630, UHD 630, UHD 770 or Iris Xe, then try setting the above options to the intel GPU.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

KBL wrote on 6/1/2024, 9:34 AM

My computer guru (he's full time computer tech who makes house calls) is making recommendations and will be coming over.

Thank you so much for your everything. I will show him all the help you've given me if might spark something for him.

KBL wrote on 6/1/2024, 10:00 AM

My guru and I are talking about a whole new computer, fully loaded as this one is 7 years old. So there is that.

Thanks for everything.

KBL wrote on 6/1/2024, 10:01 AM

The last 7 years does include some upgrades here and there.

KBL wrote on 6/1/2024, 10:07 AM

John,

(VPX 13 and later versions - in Program settings, Device options tab ensure that the Import, Processing and Export options are set to CPU.) Those three settings were set to my graphics card. Thanks for that advice.

 

johnebaker wrote on 6/1/2024, 2:44 PM

@KBL

Hi

Do note that an Intel CPU with integrated graphics is, IMHO, the preferred option, couple this with an RTX 4000 series or better, or Intel Arc A770 GPU will future proof your upgrade path to newer version(s) of VPX.

HTH

John EB

Last changed by johnebaker on 6/1/2024, 2:45 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

KBL wrote on 6/1/2024, 5:54 PM

Thanks johnebaker. I'll pass that on to my tech. Very much appreciate your all your efforts to help me.