My software code has already been used, but i just entered it

GamaGamer wrote on 7/2/2022, 6:50 AM

I purchased Music Maker Plus and a MIDI keyboard from an electronics store. I downloaded Music Maker and set up the keyboard and everything went good until I decided to activate Music Maker Plus. I clicked "Enter serial number" and entered my code, but it responded with the following message: "This serial number has already been used by another user." This is strange to me, because I have not used the code before. What should I do?

Comments

PATIENT-X wrote on 7/2/2022, 7:40 AM

@GamaGamer

Hello,Welcome

I suggest you contact the electronic store.

Stephen

Forum Moderator

SP. wrote on 7/2/2022, 10:28 AM

@GamaGamer Was everything sealed? Maybe you bought an already used copy that was returned or somebody opened it and used the code without buying it.

GamaGamer wrote on 7/2/2022, 11:09 AM

@SP. It was sealed like normal (I presume) The store is in München and I live in Split, Croatia.

PATIENT-X wrote on 7/2/2022, 12:06 PM

@GamaGamer

It sounds like this may be a returned product you have purchased and you could explain your situation and also ask for a refund by contacting them.

Stephen

Forum Moderator

SP. wrote on 7/2/2022, 12:23 PM

@GamaGamer You can also try to contact Magix sales support at infoservice@magix.net

I'm not sure if they can help you, but it's worth a try. Perhaps they can give you a replacement license.