Comments

SP. wrote on 1/2/2024, 8:32 AM

@Eugene-Nwachuku This is a user-to-user-forum and not Magix support. You need to contact customer support at infoservice@magix.net and ask them for assistance.

Besides that, Magix no longer distributes Xara Web Designer. You need to buy your version now directly from Xara.com. They have a feature limited perpetual version and a subscription version that gets regular updates.

browj2 wrote on 1/2/2024, 10:02 AM

@Eugene-Nwachuku

Hi,

You can log in to your account at Magix.com and check your account yourself.

There are no further updates from Magix, only from Xara.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

johndm wrote on 3/23/2024, 4:15 AM

I was not informed that Magix are no longer providing software updates. The package I have recently renewed includes a software update guarantee. Should I now be paying less?

emmrecs wrote on 3/23/2024, 4:56 AM

@johndm

As @browj2 wrote in the post immediately above yours: There are no further updates from Magix, only from Xara.

I believe the image you show is from the Xara website so you need to contact them to answer your question.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

browj2 wrote on 3/23/2024, 7:43 AM

@emmrecs

Hi Jeff,

The page shown is Magix, not Xara. Note the MAGIX Webmail, MAGIX web address.

@johndm

Hi,

Can you give us the URL of the web page that you show?

Which one of the packages do you have?

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

johnebaker wrote on 3/23/2024, 8:00 AM

@browj2, @emmrecs

Hi

The image @johndm posted is from the Magix Online hosting pages.

The 'Software update guarantee' applies to the Web Designer Online World edition, as clearly stated in the pop-out pane.

@johndm

Did you purchase Xara Web Designer or Magix Web Designer as a standalone program that came with free hosting and then continued paying for the hosting?

OR

Purchase the Online hosting package with Web Designer included?

John EB
Forum Moderator

 

Last changed by johnebaker on 3/23/2024, 8:01 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

johndm wrote on 3/23/2024, 8:38 PM

https://www.magix-online.com/uk/your-homepage/offers-prices.5007.html I have been using the Homepage XL package for some years and been with Magix for many years. MOW account. Web Designer included with update guarantee.

johnebaker wrote on 3/24/2024, 10:42 AM

@johndm

Hi

Magix no longer retail Xara products or are agents for Xara products

As has been suggest by @SP. you need to contact, by email, Magix at infoservice@magix.net and ask what the situation is with the software update guarantee and hosting.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

browj2 wrote on 3/24/2024, 11:17 AM

@johndm

Hi,

Further to what @johnebaker said, please let us know what Magix says.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

johndm wrote on 3/24/2024, 12:21 PM

@johndm

Hi

Magix no longer retail Xara products or are agents for Xara products

As has been suggest by @SP. you need to contact, by email, Magix at infoservice@magix.net and ask what the situation is with the software update guarantee and hosting.

John EB

I am waiting for a response from Magix.

johndm wrote on 3/25/2024, 1:55 PM

@browj2, @johnebaker @emmrecs

Hi

Magix reply: "The version will remain version 19 because this was the last version provided
by MAGIX. All newer versions will be offered again by XARA itself."

Magix have chosen not to respond to my query regarding the contracted software update  guarantee, which is still being advertised as part of the package! Whilst the current software version works okay at present, I would have thought I should have been advised of any change in terms before contract renewal?

Matt at Xara previously responded thus: "You can continue using the version of the software you have as long as you have the hosting service. But if you want to upgrade, it will be a separate purchase.  I've asked Magix to update the hosting website."

😞