My Magix account

SP. wrote on 1/2/2024, 8:32 AM

@Eugene-Nwachuku This is a user-to-user-forum and not Magix support. You need to contact customer support at infoservice@magix.net and ask them for assistance.

Besides that, Magix no longer distributes Xara Web Designer. You need to buy your version now directly from Xara.com. They have a feature limited perpetual version and a subscription version that gets regular updates.

browj2 wrote on 1/2/2024, 10:02 AM

@Eugene-Nwachuku

Hi,

You can log in to your account at Magix.com and check your account yourself.

There are no further updates from Magix, only from Xara.

John CB

johndm wrote on 3/23/2024, 4:15 AM

I was not informed that Magix are no longer providing software updates. The package I have recently renewed includes a software update guarantee. Should I now be paying less?

emmrecs wrote on 3/23/2024, 4:56 AM

@johndm

As @browj2 wrote in the post immediately above yours: There are no further updates from Magix, only from Xara.

I believe the image you show is from the Xara website so you need to contact them to answer your question.

Jeff
Forum Moderator

browj2 wrote on 3/23/2024, 7:43 AM

@emmrecs

Hi Jeff,

The page shown is Magix, not Xara. Note the MAGIX Webmail, MAGIX web address.

@johndm

Hi,

Can you give us the URL of the web page that you show?

Which one of the packages do you have?

John CB

johnebaker wrote on 3/23/2024, 8:00 AM

@browj2, @emmrecs

Hi

The image @johndm posted is from the Magix Online hosting pages.

The 'Software update guarantee' applies to the Web Designer Online World edition, as clearly stated in the pop-out pane.

@johndm

Did you purchase Xara Web Designer or Magix Web Designer as a standalone program that came with free hosting and then continued paying for the hosting?

OR

Purchase the Online hosting package with Web Designer included?

John EB
Forum Moderator

johndm wrote on 3/23/2024, 8:38 PM

https://www.magix-online.com/uk/your-homepage/offers-prices.5007.html I have been using the Homepage XL package for some years and been with Magix for many years. MOW account. Web Designer included with update guarantee.

johnebaker wrote on 3/24/2024, 10:42 AM

@johndm

Hi

Magix no longer retail Xara products or are agents for Xara products

As has been suggest by @SP. you need to contact, by email, Magix at infoservice@magix.net and ask what the situation is with the software update guarantee and hosting.

John EB

browj2 wrote on 3/24/2024, 11:17 AM

@johndm

Hi,

Further to what @johnebaker said, please let us know what Magix says.

John CB

johndm wrote on 3/24/2024, 12:21 PM

@johndm

Hi

Magix no longer retail Xara products or are agents for Xara products

As has been suggest by @SP. you need to contact, by email, Magix at infoservice@magix.net and ask what the situation is with the software update guarantee and hosting.

John EB

I am waiting for a response from Magix.

johndm wrote on 3/25/2024, 1:55 PM

@browj2, @johnebaker @emmrecs

Hi

Magix reply: "The version will remain version 19 because this was the last version provided
by MAGIX. All newer versions will be offered again by XARA itself."

Magix have chosen not to respond to my query regarding the contracted software update guarantee, which is still being advertised as part of the package! Whilst the current software version works okay at present, I would have thought I should have been advised of any change in terms before contract renewal?

Matt at Xara previously responded thus: "You can continue using the version of the software you have as long as you have the hosting service. But if you want to upgrade, it will be a separate purchase. I've asked Magix to update the hosting website."

😞