MusicMaker Premium crashing on export to mp3

browj2 wrote on 9/6/2017, 8:57 AM

MMM Premium 24.1.6.127 on my Surface Pro crashes when trying to export a very simple audio object to mp3, sometimes crashes or just does not export to wav or to ogg. I have tried a couple of different projects at different times (after re-boots). The simplest is a 4 second sound using an instrument, no effects. I have tried different sample rates - 44.1 kHz and 48; same crashing.

However, exporting to wma works fine.

I imported the simple MMM project into Samplitude and exported to mp3 without problems.

I have not been able to test this on my desktop computer yet.

Anyone else experiencing the same problems?

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emmrecs wrote on 9/6/2017, 11:00 AM

Hi John.

I wanted to test this on my system so opened MMM Premium, which told me a major update was ready. So I downloaded the update but chose to delay its installation, imported a simple loop file, chose the same mp3 export settings as you, and MMM froze completely! In the end I had to force-close it with Task Manager but I see it is still listed as running in the Background Processes tab; maybe the update is being installed?

I will give it a reasonable amount of time to "sort itself out" (choosing End Task for the process gives a message that it cannot be closed) and if still no change, will consider rebooting the computer.

UPDATE: I see the Background Process has now finished so am about to try again with the Export test; watch this space!

Jeff

Further Update: No, the program update was NOT being installed! The download process has restarted. This time I will let it install the update and then see what happens!

Further, further Update: program now updated, mp3 export works as expected if Normalise is unticked. I wondered whether that might be having an adverse effect (I know it shouldn't) but I first tried without Normalise ticked and the export was immediate. Tested again with Normalise ticked, and the program froze (it's still frozen as I write this).

And yet another update: exercise repeated with export to wav. Normalise off, no problem; normalise on, immediate crash but this time the crash reporter screen appeared so I have sent it to Magix with the information about the fact that selecting Normalise for exports will cause the program to crash.

johnebaker wrote on 9/8/2017, 9:22 AM

No problem here with or without Normalization checked. Currently on version 24.1.6.127.

I have had other issues causing the program to crash eg using Echo on clip then cutting a section of it for replication, do the same except with Reverb works fine.

HTH

John EB

browj2 wrote on 9/8/2017, 9:43 AM

Hi Jeff and John EB,

That was it! I had Normalize checked. I just tested both and Normalize off exported ok.

I will also report this bug.

I quickly tried the Echo on a loop, cut it, copy and pasted further along the track, no problem. I'll try later with a recording.

Thanks,

John CB