Music Studio 2022 Suite not working after initial installation

Dragan-Ivetic wrote on 11/27/2021, 2:34 PM

After installation, I tried to run the program and received the error depicted in the screenshot. There was no prior "execution" of the program nor any temporary unsaved working file to select to save. Irrespective if I select Continue to Program or End Program the result is a crash and closing of the program. I have tried multiple times, after restart of computer, and also after uninstall and re-download/re-install from the Magix site. Same result each time (see previous screenshot).

 

Comments

Dragan-Ivetic wrote on 11/27/2021, 3:09 PM

The pertinent part of the crash log -

----------------------------------------------------------------------
Movie Studio 2022 Suite  26.11.2021  22:47
----------------------------------------------------------------------
CrashDump 20211126_224747_v21.0.1.92.dmp successfully written

Error in module "igdrclneo64.dll" (Load address: 0x00007FFA32CB0000) to address 0x00007FFA32E4EE5F (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 000055a4)
  00007ffa32e4ee57   00 48 8b 05 29 48 2e 00 
  00007ffa32e4ee5f > f7 40 38 00 00 00 02 74 
  00007ffa32e4ee67   68 b9 78 00 00 00 e8 c6 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

videodeluxe.exe    01.10.2021  18:50      eb883c49

CubeAce wrote on 11/27/2021, 3:30 PM

@Dragan-Ivetic

Are you running an Intel based machine ? if so what processor? Complete spec please.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Dragan-Ivetic wrote on 11/27/2021, 5:57 PM

- Windows 10 Home, 64-Bit
- Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
- 16211 MB RAM

SP. wrote on 11/27/2021, 5:58 PM

@Dragan-Ivetic Here is a possible solution

https://www.magix.info/us/support/article/error-with-file-igdrclneo64-dll--9/

Dragan-Ivetic wrote on 11/27/2021, 7:09 PM

@Dragan-Ivetic Here is a possible solution

https://www.magix.info/us/support/article/error-with-file-igdrclneo64-dll--9/

Thank you! Indeed this information led to a resolution of the problem!