Music Maker Premium 2023 soundpool install freeze

nemere wrote on 2/26/2023, 11:06 AM

Greetings for all!
I bought Music Maker Premium 2023 edition and update to version 31.0.4.35. I bought soundpools for the program (one big pack in january and one big pack yesterday) When I try to install a new soundpool from the download section , the process ending with an empty window with a "Delete Soundpools" header and the program stuck in this position. Just a ctrl+alt+del , Music Maker process kill fix the problem. I try the Clean up store and the Resan Mediapools but nothing change. Any other solution?
Thank you!

Comments

johnebaker wrote on 2/26/2023, 12:35 PM

@nemere

Hi

This would suggest:

  • there is a Windows update waiting for a restart of the computer

    try a Restart of the computer - not a shutdown
     
  • the Antivrus program Real time /Folder /Ransomware protection feature(s) are blocking the install.

    try temporarily disabling the feature(s) while installing

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

nemere wrote on 2/26/2023, 1:37 PM

@nemere

Hi

This would suggest:

  • there is a Windows update waiting for a restart of the computer

    try a Restart of the computer - not a shutdown
     
  • the Antivrus program Real time /Folder /Ransomware protection feature(s) are blocking the install.

    try temporarily disabling the feature(s) while installing

HTH

John EB
Forum Moderator

Thank you for the suggestion. There is no windows update waiting and I disable Avast, but the stuck is still here.