Music Maker Premium 2020-Crackly and skipping sounds.

ImSean wrote on 4/24/2020, 12:43 PM

Brand new PC and updated to Music maker premium 2020. Same issue as I had with the 2016 version...doesn't matter if I have 10 tracks or 1. Program either freezes or the sound becomes crackly and skips until the program finally freezes and I have to force quit through task manager. I had HP help me but all they did was check to see I had updated drivers. I use headphones and I've tried both my mixer interface USB audio codec as well as the Audio jack on the PC which is the Realtec audio. No improvement.

I have tried different drivers. The wave driver 16 bit and 24 bit works fine for playback only but I cant use my music keyboard. The wasapi and asiov2/magix low latency driver all did the same thing. I am on a new PC with a fresh install of MMM2020 and these are the same issues I had with the 2016 version on my old PC which is new from 2017. I only have one music keyboard plugged in. I have tried new cords, two other different keyboards with no improvement. So now this makes me believe it is a driver issue. The Magix Latency has not been updated since 2016, The ASIO has not been updated since May 23 2017 Windows 10 has had some upsetting updates which may have caused these drivers to fail. It feels like the drivers are having a asio surge which needs to be updated.

Cubase has had such an update however the ASIO v2 driver in cubase does the same thing. The ASIO V2 needs to be updated or Magix just needs to update their program to 64 bit. You cant run a "VW engine in a tesla"

I have been using Magix since they first started if I can remember....I've had my issues but always found an easy solution but this has me stumped and frustrated! I cant work on any songs!

I've been waiting to hear back from Magix support but no response so far. It's been two weeks. I tried emailing the guy who made the ASIO v2 driver but no response. I know everyone is under lock down and this would have been the perfect time to sit and write music but it sucks that I paid for a program that doesn't work. If anyone else has an idea or solution...you will be my new best friend if it gets resolved!

At this point in time, to learn a whole new DAW is not an option, I tried Cubase and it was way too much to handle. MMM allows me more creative writing than to mess with all the technological bits and pieces. Besides I can almost work on MMM with my eyes closed. If I did change, I would lose more than 1000 songs over the course of the years since 2006? 😔

Here are my PC specs:

Operating system

Windows 10 Home 64-bit

Microprocessor

Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz

System memory

32 GB

Memory slot 1

16GB Micron 3200MHz

Memory slot 2

16GB Micron 3200MHz

System board

8653 A (SMVB)

System BIOS

F.11

Video

Graphic device 1

NVIDIA GeForce GTX 1660 Ti

Current resolution

1920 x 1080

Refresh rate

60 Hz

Version

26.21.14.4587 (4/3/2020)

Aero status

Enabled

Audio

Device 1

RtkA2dp

Status

Enabled

Driver

RtkA2dp.sys

Version

1.1.137.3

Device 2

NVIDIA High Definition Audio

Status

Enabled

Driver

nvhda64v.sys

Version

1.3.38.26

Device 3

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Status

Enabled

Driver

nvvad64v.sys

Version

4.13.0.0

Device 4

USB Audio Device

Status

Enabled

Driver

USBAUDIO.sys

Version

10.0.18362.1

Device 5

Realtek High Definition Audio

Status

Enabled

Driver

RTKVHD64.sys

Version

6.0.8838.1

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Comments

ImSean wrote on 4/30/2020, 3:59 PM

UPDATE: Yes, so as I mentioned, my CPU runs around 20-40% when running MMM even with 20 tracks. For sound popping, skipping issues, I found a solution by changing a power setting in power management also..the key driver to this whole mess, at least for me, was: I have the realtek HD audio driver and the Nvidia HD audio sound driver! I deleted the Nvidia HD Audio Sound Driver from programs menu and, no more popping or program crashing...There is still some freezing but it recovers but it's still an annoyance. How could I trust a 32 bit MMM to continue helping with my music? I cant...I'm retiring from MMM and found Digital Performer to work so much better plus it can run VST3 plugs ins at 24 bit. I wish the tech guys at MMM were able to save me hours of frustrating uninstalling and reinstalling...buying a new pc etc etc...

I dont know what I did and I dont know if the issue is fixed as I went on to another song. I researched why my CPU was running at 100% when this should be able to handle MMM2020 I have games that run more CPU resources than MMM2020 however it was running at 100% regardless if I had effects or non and playing one track....The research took me to checking some system files and deleting some...I dont know what the hell I did but MMM2020 for one of my songs is now running at 20% CPU power when before it was at 100% I will post more when I have it. It's the one song...for a big project that I was working on that was having issues and started this thread...but I will post when I play it and see if anything has changed....The Magix support team finally emailed me back with NO ANSWER to help...they suggested installing ASIO4u driver 😵😲😴 Perhaps they did not ready my email? saying I had tried ALL Drivers LOL anyhow....

AtHomePA wrote on 4/30/2020, 10:37 PM

Realtek HD Audio Drivers here (from Realtek, sometimes need a OEM tweaked version): https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software

For some Intel boards: https://downloadcenter.intel.com/download/28433/Realtek-High-Definition-Audio-Driver-for-Windows-10-64-bit-for-NUC8i7BE-NUC8i5BE-NUC8i3BE

For some Dell boards: https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=99pht

And, in the past I have used the driver from one OEM to update another OEM's product. Always backup your registry and use make a System Restore Point before trying these.