Comments

johnebaker wrote on 5/9/2016, 10:38 AM

Hi

More information is needed:

  1. Computer specification - please be specific ie processor make / model, RAM, hard drive size and free space, graphics chipset or card used.
     
  2. Windows version ?
     
  3. If Windows 10 was this an upgrade from 7 or 8 and was MMM 2013 installed before the upgrade?

    If yes to the above then try reinstalling the software using this procedure.
     
  4. Do you get any error messages?

John EB

Last changed by johnebaker on 5/9/2016, 10:38 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

DmitriyLis wrote on 5/16/2016, 12:20 AM

Hi,

It is windows 8, no upgrade. Everything worked perfect until I purchesed and installed Music Maker Dance Edition 6.

Not only Dance Edition work properly, but my Music Maker 2013 stopped as well.

No error massages. Its just freezes during the initilizing process.

Computer is very fine.

I also completed the instractions from magix, where they send me a link and did the check on my computer.

No sucess yet...

Thank you!