Music Maker 15 will not update and now no access after reinstall

RLFROX wrote on 11/22/2009, 4:41 AM

This is nuts! The program would NEVER update (no firewall issue, I am on the internet with ALL other programs working fine. So I did a reinstall hoping that would fix it. Now it won't Activate the copy I was already using!

I even turned OFF the firewall, still says it can't connect to the server and I have a Strong WIFI and ATT connection. Now I can't use the program I paid for at all!

Comments

Procyon wrote on 11/22/2009, 9:43 AM

It seems that the uninstall does not remove ALL of the program files from your computer. Apparently, it leaves behind either an .ini or .cfg file that interferes with any other attempts to reload the program, including activation with the code.

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The first thing I would do is to uninstall any and all versions you have loaded.
Then, in Windows Explorer, do two search of the entire C: drive for any files with these names (*musicmaker* and *music_maker*) and delete those too. (Be sure to include the asterisks.)

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Now, you should be able to do a clean reload.