MS 2023 Locks up

Chris-Edwards7476 wrote on 7/5/2023, 3:45 PM

I have been a long time user of MS 14 Platinum, which has been great - really stable, fast and easy to use. I thought I would 'upgrade' to the latest 2023 Studio Suite, as it offered some nice new features.

The experience has been awful. I tried importing a project from MS14 - which just crashed with dll access violations after a few minutes trying to import the project.

I then tried building the project from its individual clips. I dropped 2 or 3 short clips in. Processing was awfully slow, and after the 3rd one the program just locked up - and jammed Windows explorer too.

So I tried again with different files - one from a drone and 2 from a GoPro. Again, after the first two loaded, MS2023 just locked up again.

I've spent 3 hours or more trying to make it work, but the whole package just feels really flaky and I am on the verge of demanding a refund.

My Windows 11 PC is an i5-12400, has 64GB RAM, and a GTX 1660 GPU. I've set MS to use the GPU.
Does anyone have any ideas? I really don't have the time to waste on what should have been an easy upgrade - I'd rather go back to MS14, which was reliable.

Comments

Former user wrote on 7/5/2023, 10:29 PM

@Chris-Edwards7476 Hi, you're not the first one to be duped by this, MS 14 & MS2023 are totally different programs & have never been an 'upgrade' , I'd have checked 1st but we/you have faith in these companies & Magix are wrong to do this to people without a stern warning that it isn't the same program.,

Magix bought Vegas in 2017, & last yr or maybe the yr before they changed the name of Magix Movie Edit Pro to Magix Movie Studio, & then offer that as an upgrade,

MS 14 stopped at MSv 17 i think, it ceased to be, the closest upgrade of that program is Vegas Edit or Vegas Pro, both are the same base program & pretty much the same as your MS14,

There might get comments on here saying MS2023 is a good program, which it is, I keep it because exporting is 3x faster than Vegas & general playback with 4k footage is smoother, but there's a lot that it doesn't do which Vegas does,

I would consider seeing if you can get a refund & buying Vegas Edit instead, @johnebaker can provide a link for that I think.

You can download the trial of Vegas Edit,

Or if you want to ask about whether your MS14 projects will load you can ask on the Vegas form https://www.vegascreativesoftware.info/us/vegas-pro-forum/

---

PS you shouldn't have too much problem in MS2023 with reg AVC/HEVC MP4 files, I have a GoPro11 which play ok & drone footage can be grumpy in some editors but all files are different, -

So there's an App called MediaInfo, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo

After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, Copy & paste the information in a new comment on here 👍

Like this

You could if you wanted upload a short clip or two that you're having problems with to Google Drive so we can play it & see if it's MS2023 that isn't working well with or maybe something else.

And it sounds like I'm favouring Vegas, I'm not, it is far from perfect, I keep both programs because they both have their benefits.

johnebaker wrote on 7/6/2023, 1:37 AM

@Chris-Edwards7476

To request a refund for Magix Movie Studio email infoservice@magix.net

Vegas Edit is here.

John EB
Forum Moderator