MPEG4 codec license issues and impossible to contact support

turdsurfer wrote on 4/2/2021, 1:05 PM

My original license code for the MPEG4 codec no longer seems to work, so I requested a new one.
This is the email I get from Magix:
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Hello [snipped],

Thank you for activating your MAGIX product upgrade.
Your new activation code is: 0
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So how can my activation have become "0"? The original activation code no longer works and neither does this 0.
Furthermore, it's impossible to contact support directly in this ridiculous website of redirection loops and dead ends.

Comments

PATIENT-X wrote on 4/2/2021, 1:23 PM

@turdsurfer

Hello, Welcome

Please contact Magix at infoservice@ magix.net with your issues.

They may not respond right away due to pandemic and some staff working from home.

Forum Moderator

 

Last changed by PATIENT-X on 4/2/2021, 1:25 PM, changed a total of 1 times.

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turdsurfer wrote on 4/2/2021, 1:32 PM

I just did, and this is the autoresponder reply I got:
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This is an automated response.
Unfortunately your mail could not be delivered.
For further information on how to open a ticket with MAGIX Support, please check here:
https://www.magix.info/
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I give up. I'm going to give Adobe Premier Elements a try.