MPEG-4 codec version I purchased is not working.

terrypin wrote on 11/15/2018, 4:59 PM

It’s possibly associated with the MPEG-4 activation problem that I am having, as covered in the recent thread Cannot use my MP4 codec.

I submitted a ticketed email to Support which is currently under investigation and I suggest you should do the same.

Terry, UK

Larry98 wrote on 11/17/2018, 3:54 AM

@Vera-Fitzgerald Why do you reply to a 1 year old thread instead of creating a new one?

emmrecs wrote on 11/17/2018, 4:24 AM

@Larry98

@Vera-Fitzgerald has created a new thread, in the appropriate Photostory Deluxe forum.

Jeff

Larry98 wrote on 11/17/2018, 4:28 AM

@emmrecs Ah okay thanks for that information. But why does he first create a new thread (15-11-2018 19:40) and than also reply to this post (15-11-2018 23:28)?

emmrecs wrote on 11/17/2018, 5:28 AM

@Larry98

Good question. Perhaps because he/she is trying, in UK parlance, to "hedge his bets".