MP3 deluxe 19 stop working

Gert-Vrey wrote on 2/4/2021, 10:44 AM

I have posted a previous question regarding Windows blocking installation of a downloaded mp3deluxe19_dlm because the program is not a Windows verified application. That problem is now solved and I have completed installation and registration. But on starting the program I get exactly the same error that I saw two days ago after using the program for a few years. The error seems to be: Could not create folder "" --- just like this : a double set of quote marks with nothing in between. Then: The system cannot find the path specified (3). No specific error message but what does the digit (3) signifies? If I click on the OK button then Magix stops at a window: Magix MP3 deluxe 19 doesn't work anymore. There are 4 options: Close program, Continue program (not recommended) but aborts anyway, Forward error to Windows (nothing happens). Fourth option : Sent error report to Magix, but the option is not available - greyed out.

How can I find the path or folder mentioned?

I have deleted downloaded stuff by mistake a month ago and cannot re-install. I have now wasted money by buying the same program again, but with same problem! Please help!

Comments

SP. wrote on 2/4/2021, 4:37 PM

@Gert-Vrey Does it help if you right click on the program icon and then on properties and then select Windows 7 compatibility mode?

Gert-Vrey wrote on 2/4/2021, 5:57 PM

Thanks SP, but no. It makes no difference in going through Properties, neither does running the program as Administrator. I did not expect compatibility issues as the program worked fine just last week without any change in hardware or software. Compatibility troubleshooter produced nothing of any value.

Is MP3 deluxe 19 a 32-bit or 64-bit program? I need 64-bit.

Is the number “3” a valid error code?

Is this a Magix or a Windows problem?

I would appreciate any help.

SP. wrote on 2/5/2021, 2:28 AM

@Gert-Vrey It is very likely that this was caused by a recent Windows 10 update. MP3 deluxe 19 runs so unstable on modern Windows 10 that Magix stopped development a long time ago.

In which folder did you install MP3 deluxe 19? Under "Program Files"? This folder is protected by Windows security mechanisms. It could be that an update changed the mechanism and now MP3 deluxe 19 isn't able to access the directory anymore without a code update.

Maybe it helps if you reinstall it under your user folder C:\Users\[Your Username]\Mp3 Deluxe 19\.

Gert-Vrey wrote on 2/6/2021, 1:37 PM

Thanks again SP. I have tried a Custom installation under Users and not under Program Files with same problem. So I tend to agree to your suggestion of a recent automated Windows update because a complete new installation makes no difference. But I can’t verify or reverse such an update. So for the immediate future I am changing to another music file management software. I doubt if Magix will ever see me again. Thank you for your attention.