Movie Studio Platinum 15 - audio tracks sound horrifying,

Tuomo-Kinnunen wrote on 3/13/2021, 3:56 AM

Hi,

 

first of all I am truly dissapointed. You have no direct contact information available on magix main site. This is the only way I could find to reach you.

Today I wanted to start a new video project with _PAID_ application of Movie Studio Platinum 15 by Magix. However when I dragged audio to the project every single audio track did soud like a codec problem or some kind of speed walkthrough of the song (no, I did not speed them up, they were on regular speed).

 

So ok, the program does not seem to work I thought - I’ll just download it again and install fresh. Surfed to your magix main website, signed in, my products, installation program... BOOM "DB_Connect.inc not found". Ok seems like a server or mirror problem I thought - let’s just google for another mirror or some kinda server to get installation program. Well there seems to be no other official places to download the product. OH GREAT!

 

Is this how you treat your paid releases? Oh god if I was just as negligent as you are.. my clients would struggle downloading products that they paid for. This is just not acceptable. Fix your mirrors, test them AUTOMATICALLY every day, have a backup server and mirrors and please stop advertising your own products in a product I bought from you.

THANK YOU!
-Very dissapointed client

Comments

CubeAce wrote on 3/13/2021, 4:28 AM

@Tuomo-Kinnunen

Hi and welcome to the user to user forums for non Vegas products.

There are no Magix staff at either forums, just us users , so they will not see this post on either site.

The correct contact information for Vegas products and contacting the appropriate Magix staff should be in your Vegas pdf manual.

Ray.

Last changed by CubeAce on 3/13/2021, 4:29 AM, changed a total of 2 times.

 

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emmrecs wrote on 3/13/2021, 4:31 AM

@Tuomo-Kinnunen

Please read this pinned post and follow the advice given there.

This thread will be closed.

Jeff
Forum Moderator

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