Movie Studio Platinum 13 freezes after importing a video file

Jeremy-Holman wrote on 12/7/2020, 4:12 PM

After launching the software, I'll drag and drop a video into the import section. Then very shortly after the entire movie studio freezes and I have to force quit. This wasn't an issue at all in the past few projects I've been working on. It only just started.

 

Movie Studio Platinum 13

Version 13.0 (Build 987) 64-bit

 

Windows 10 Pro N

Comments

ericlnz wrote on 12/7/2020, 4:46 PM

Vegas products have their own forum.

Please refer to the Important Posts at the top of this forum page for direction to the Vegas forum.

Jeremy-Holman wrote on 12/7/2020, 4:52 PM

I couldn't find a forum for mine. If there is a forum for my product it is not explicitly labeled as "Vegas" or "Movie Studio" The two closest forums I see are for "Movie Edit Pro" or "Video Pro X" If one of those is the right forum, I can't know that based on the fact it's not labeled accordingly to what my product is actually called.

browj2 wrote on 12/7/2020, 5:38 PM

@Jeremy-Holman

At the top of this forum under Important Posts, there are two with the following capitalized and in bold:

THIS IS NOT THE VEGAS PRODUCTS FORUM, PLEASE READ HERE FIRST.

They are hard to miss.

Click on one of them.

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

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