Movie Studio 17 Platinum crashes every time I try to add a video

Angus-Mackay wrote on 5/9/2020, 8:21 AM

It crashes every time I try to add an mp4. Audio and pictures work fine. This wasn't an issue when I used trials of different products, I don't think it's to do with my computer's speed.

 

Stuff from the error report:

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 143)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Fault Address:       0x00007FFAD7CA09F0
   Fault Offset:        0x00007FFAD7CA09F0

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 143)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-04-13 (Mon Apr 13) 08:47:12

Comments

emmrecs wrote on 5/9/2020, 9:30 AM

@Angus-Mackay

Please read this pinned post and follow the advice given.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam