Movie Edit Pro Premium 19

emmrecs wrote on 7/30/2022, 11:17 AM

Welcome to the Magix user to user forums.

Your screenshot shows that you have three options for "Audio Drivers". What happens if you select either of the two which are not No Recording? What are the Windows Audio settings for those two options?

Or, are you saying you have problems recording the video of your PC screen? The settings you show suggest that screen recording is entirely possible for you, albeit at a slightly unusual frame rate of 15 frames per second.

Jeff
Forum Moderator

CubeAce wrote on 7/30/2022, 2:51 PM

@danny-chavez6690 @emmrecs

Hi Danny.

Welcome to the user to user forums.

The clue is in the warning text where it states the normal source to enable recording of audio is either labeled 'Stereo Mix' or 'What You Hear'.

The problem is from Windows 10 onward, those are turned off by default.

You need to go to the sound settings to enable it.

So you need. Windows Settings \ System \ Sound \ Sound Control Panel \ Recording, and make sure Stereo Mix or its equivalent is active and shown as Ready.

Also make sure you have Windows set so apps can access the microphone input as well or for some obscure reason it will also not enable MEP / MMS or VPX to record audio either.

Ray.

Former user wrote on 7/30/2022, 3:08 PM

Just for the record, i have no sound device that will record sound from the screen

CubeAce wrote on 7/30/2022, 4:13 PM

@Former user

Hi Gid.

Right click inside the record section and select 'show disabled devices'.

Ray.

Former user wrote on 7/30/2022, 4:24 PM

@CubeAce 😒

just going through all internet options, this is one about microphone, but that's turned on, it could be something to d with my MB, apparently it has a server background 🤷‍♂️🤷‍♂️

CubeAce wrote on 7/30/2022, 4:48 PM

@Former user

Hi.

That's a new one on me.

Look up which Realtek chip-set your motherboard is using and visit RealTek for Windows drivers.

Ray.

CubeAce wrote on 7/30/2022, 5:57 PM

@Former user

Sorry.

Just re-read your images. So AMD don't provide a similar driver?

I wonder if this is worth raising a ticket over?

Ray.

danny-chavez6690 wrote on 8/1/2022, 2:24 PM

Could not connect to device message pops up when choosing either RealTek audio and Intel smart sound audio.

Clicking on Record ; no screen selection shows ; records a black screeen . mgx

is there no direct support available from Magix

CubeAce wrote on 8/1/2022, 4:44 PM

@danny-chavez6690

Hi Danny.

You have to raise a ticket with Magix for support and it could be four days before they contact you but could be as little as one day.

Just click on the Support button at the top of the page here and select the Movie Studio button.

Then scroll to the bottom of the page.

Magix support is the right hand box.

Ray.

johnebaker wrote on 8/2/2022, 4:55 AM

@danny-chavez6690

Hi

. . . . Could not connect to device message pops up when choosing either RealTek audio and Intel smart sound audio. . . .

You need to be connecting to the Stereo mixer not directly with the audio card/chipset - see this article.

HTH

John EB