Movie Edit Pro 17 won't recognise VIDBOX NW03 windows 10(now resolved)

mark-perry wrote on 12/6/2019, 11:03 PM

I've got Movie Edit Pro 17 on Windows 10 but used to have in Windows 7 but Windows display files were slightly corrupted so i had to upgrade to 10.

Previously the Vidbox NW03 worked fine in Win 7.

Recently i was going to capture and old VHS tape to it, clicked the Record tab of the menu which goes to the record source (DV/HDV/Video etc), choosing the Video source i get 'no recording device is detected in your system'.

I also tried the Video Recorder option but neither audio or video dropdowns were detected.

The only recognition of the device been recognized is thru Audacity (audio recorded fine) and VLC (both video and sound) but wasn't able to record it BUT this was my inexperience as i've never needed it. i merely used both alternatives to try and establish a signal was been detected.

i would have tried to get a free trial of the current Magix Movie Edit Pro but had previously tried it before this trouble had arisen so i'm faced with the only option of purchasing it.

I'm not even sure if removing my old MEP 17 and reinstalling it will work if i'm faced with having to re-register it.

i would prefer to fix the problem in MEP 17 first rather than buy the latest MEP only to be stuck in the same position.

i have tried talking to VIDBOX but just gave me the 'get latest drivers' did that then finally 'old device get a newer one' bad news because i wasn't sure what was going.

can anybody offer any kind of help on any kind. i acknowledge MEP17 is old. what are my options, could i uninstall and reinstall MEP17 without any re-registering issues and hopefully it might get it to recognize the device.

i'm not sure if upgrading to Windows 10 may have changed or wiped the old settings on this device but the fact that at least VLC does recognize both aud/vid does suggest the device is recognized just not by MEP17 at the moment

Mark

Tasmania. Australia

Comments

johnebaker wrote on 12/7/2019, 3:36 AM

@mark-perry

Hi

. . . . Movie Edit Pro 17 on Windows 10 but used to have in Windows 7 . . . .

There are 2 possible causes:

. . . . i have tried talking to VIDBOX but just gave me the 'get latest drivers' did that then finally 'old device get a newer one' bad news because i wasn't sure what was going . . . .

  1. the drivers for the VidBox - if Windows 10 is the 64 bit version then it will have installed the 64 bit driver, for MEP 17 you will need the 32 bit version of the driver for the VidBox, however these may be incompatible with Windows 10 hence the message.

    What does the Vid Box appear as under Device Manager - right click Computer on your desktop, Manage, Device Manager - it should be under Sound, video and game controllers if there is an exclamation mark or yellow warning icon against it there is an issue with it.
     
  2. there may be a Windows 10 compatibility issue, MEP 17 is not compatible it does run and this may be one of the compatibility issues, another is it may not detect DVD drives.

Do note that Installing the trial version of MEP may want to replace MEP 17, in which case you would need to do a custom install if offered in the setup dialogs - however I would advise against it until all options above have been tested.

HTH

John EB

Last changed by johnebaker on 12/7/2019, 5:19 AM, changed a total of 3 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

emmrecs wrote on 12/7/2019, 3:39 AM

@mark-perry

Welcome to the Magix forums.

When you say you have "MEP 17" (which variant, btw?) can you tell us the exact version number, found under Help>About? There was a version "17" and a later version "2017", often abbreviated to 17, so somewhat confusing! If you really do have the older 17 I strongly suspect it is not fully compatible with Windows 10 and hence your problem. (As a guide to how "old" your version may be, the current latest is 19.0.1.31, where that initial number indicates that this is the 19th completely new version of MEP to be released.)

One other question: how is the VidBox actually connected to the computer, USB, Firewire or..?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

mark-perry wrote on 12/7/2019, 2:01 PM

Magic Movie Edit Pro 17 HD/MOP17. Booklet says 2010. largely unchanged apart from a random click on the updates.

Windows 10/4 + 4 ram, Toshiba L750.

Vhs > rca > vidbox ne03 > cable to Laptop USB 2.0

Computer not on at moment will check later on.

Device manager says audio is fine.

Couldn't find disc for program.

 

 

mark-perry wrote on 12/7/2019, 3:37 PM

Toshiba L750 model PSK2YA-09J028 - (originally) Windows 7 Home Premium OA

4GB + 4 GB ram

current, Windows 10 Home 1809 * only just upgraded to this build a few days ago to see if it would fix the problem.

(Magix) Movie Edit Pro 17, Version 10.0.0.0 (C1)

can also get video and sound thru OBS Studio, so that's another program that proves the VIDBOX is going thru to my laptop.

will use laptop later today but there's more info for you to read thru

i would have love to at least to try another Free Trial of the latest Movie Edit Pro instead of being given only 1 chance to try and left with the Buy It Now and no free trial again.

mark-perry wrote on 12/7/2019, 3:39 PM

* i had the previous Windows 10 for a few months for the reasons above, thought i'd clarify i haven't just lept from 7 to 10 during the week

yvon-robert wrote on 12/8/2019, 3:24 PM

Simply use thé software comming Wichita vidbox or download from théier web site. Thaïs Isabelle easier to use and gives better résults.

mark-perry wrote on 5/1/2020, 8:19 PM

have new Laptop with Windows 10 so now resolved