Mistakenly deleted

Danny-Gilbert wrote on 7/20/2023, 5:17 PM

Ok, so I did not receive any serial code when I purchased MM platinum.how do I put my serial code in, its not on my account.

Comments

SP. wrote on 7/20/2023, 5:23 PM

@Danny-Gilbert It comes by order confirmation e-mail.

Danny-Gilbert wrote on 7/20/2023, 5:41 PM

ok, maybe i didnt check my e- mail, checking now

Danny-Gilbert wrote on 7/20/2023, 6:09 PM

Nope, i never got a code - here is the only e-mail I got

Danny-Gilbert wrote on 7/20/2023, 7:25 PM

Is there any way I can contact someone, this is highly frustrating. In all my years of using software i have never had so many problems. I have upgrades and old versions of the software and all the codes i used are not working. I even used the code on my account. They did not send me a MM code.

SP. wrote on 7/21/2023, 3:00 AM

@Danny-Gilbert You can always contact sales support at infoservice@magix.net

If you buy the edition in the in-app-store I believe it will automatically unlock itself? Does it show in the welcome screen which versions you have in your account?