Missing serial number and a site designed to firewall customer service

Gary-Cullen wrote on 12/20/2021, 2:43 AM

Upgraded From Movie studio to Vegas Pro through MAGIX. Comes with Boris Primate. > Field says : "Boris FX Primatte Studio
Activation key:- Please contact support! Unfortunately we were unable to assign a number to you! (contact who? time wasters)

So begins the time theft ! Second question is this. I have yet to upgrade the computer to minimum specs for the 4K upgrade. Since the downloads are actually 'download Installers'. Will the software download in 2 or 3 months. I downloaded installers. Not the actual software.

And an Observation. The now missing option for an additional purchase of a Disk (sent by mail) is poo. (Accountants?)

GM Cullen

 

Comments

CubeAce wrote on 12/20/2021, 3:03 AM

@Gary-Cullen

Hi Gary.

There are no Magix support staff on the forums, only users of the programs.

This is the wrong website and forum for Vegas Products, you need vegascreatives.net.

They won't be able to help either and suggest you send an email to sales@magix.net or serviceinfo@magix.net

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

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Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

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Gary-Cullen wrote on 12/20/2021, 3:08 AM

That would be the information I couldn't find. Thanks.

johnebaker wrote on 12/20/2021, 8:04 AM

@Gary-Cullen

Hi

There is also the Support link at the top of every page in the forum.

Go though the pages ensuring you scroll down and keep selecting Ask Support as you go through the pages.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gary-Cullen wrote on 12/20/2021, 8:15 AM

Yea good luck with that strategy. LOL.

sales@magix.net triggered an auto response of nobody home. Magix sent a follow up email. Recognizing error regarding serial number. It contained the missing number.

infoservice@magix.net. has the question regarding late downloading. And the site is a merry go round.

browj2 wrote on 12/20/2021, 8:26 AM

@Gary-Cullen

Why are you still posting here about Vegas Pro? This is not the Vegas forum.

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

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Gary-Cullen wrote on 12/20/2021, 8:44 AM

Because Magix sell and handle the transaction and downloads. The information sought was not related to the use of the software. And I thought I had finished !

johnebaker wrote on 12/20/2021, 8:55 AM

@Gary-Cullen

Hi

Irrespective of who sells Vegas products, they have their own forum - please post further enquiries there.

These forums are for the Magix range of products and questions referring to a Vegas product will always result in you being redirected to the correct forum.

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Gary-Cullen wrote on 12/20/2021, 8:57 AM

Again. Thanks for the help. Hope you find more interesting irritations to focus on.