I'll give that a shot, and let you know how I make out.

Thank you

Robert

@johnebaker

Hi John,

I do believe that it's broken. On both of my computers, Show Pitch Range is on by default and nothing shows up when adding loops. If I toggle it off and on, here is what I get:

Definitely not the pitch bar.

John CB

@johnebaker @browj2

Hi John(s)!

I see something similar to what John CB reports, but have found that toggling that option off then on - it's always On by default for me - causes it to appear! Go figure!

@Robert-Vincent9653

Can we be clear about exactly which version and variant you have? In your question you say music maker 2020 Premium, which is version 28 but John EB is actually talking about version 29. Which do you have (you can check under Help>About)?

Jeff

I will try to keep the story as short as possible. in he end of 2019, I purchased music maker 2020. since that time a data breach at magix (this was confirmed from my IT department, it magix and not us) allowed someone to steal every magix program and put it in their own email and password. It took many many days , emails with proof that i purchased the programs, etc, and an act of congress to get them to change at least my movie studio 16 and 17 platinum suites back to me. unfortunately that did not fix all of the additions that came with the suites, nor did it fix the 2020 music maker premium I paid for (and had proof of serial number, emails with puchase numbers, etc.). Magix (i assume from germany) put the program back to my email, but I found they left it in "free version". After I approached them again yesterday to tell them It was still not right, I was told I had to create a new ticket, since they closed the original one. I was so tired I purchased the 2021 upgrade. NOW i have the bar back. I have to tell you, Magix makes some fantastic programs. I use them for almost all of my video and drone productions. but their customer service is GARBAGE, GARBAGE, GARBAGE. Their chat argues with you. their support takes 2 weeks to return a verdict, solves half a problem, closes the case, and you start in the death spiral all over again. I really wish they would have an American contact. the moderators of this group have been great in guiding me, and i thank them. but I am really disgusted with Magix. Anyway, after paying for it (again). I got the bar back. I needed it, and had no choice. and thank you for everyone that offered advice and help.

@Robert-Vincent9653

Thanks for the update. I'm glad to hear everything is now up and running again for you.

Speaking personally, I have to say I don't find Magix Support to be anything like as bad as you suggest(!). I'm interested in your mention of a chat system; where did you see or access this, since telephone support, at least, is not something Magix has offered, except for some Pro products, I think, for some time?

Clearly, I can't comment on the situation regarding your email breach; it's the first I've heard of any such thing and it is very concerning. But I wonder whether it has affected anyone else?

Anyway, happy Music Making and Video Production!

Jeff

emmrecs ,

I sent you private message with information.

@browj2, @emmrecs

Hi

I have had no problem with the pitch bar in 2020 either

John EB

johnebaker,

is your version the free or premium?

@Robert-Vincent9653

@johnebaker is showing you a screenshot from MM 2020 Premium but he also has MM 2021 Premium.

HTH

Jeff