I tried the "left & right arrows and enter". Magix did not continue with the start up procedure. it only closed out of it.

although, from your suggestion. I selected that the Magix window "restore down" (The square in the top right of the window by Minimize) so that I could see any " hidden Messages". I found that the message is saying "Could not Connect. Please check your internet connection".

My connection is good. (I'm chatting thru it now).

I did select "Retry" but that closes the Magix Music Maker window

@SCOTT-CHAMBERLAIN Okay, now we know at least what the error message is.

To test whether this is s caused by your firewall or Windows Defender you could try to disable them temporarily.

@SCOTT-CHAMBERLAIN Additionally, please check whether TLS encryption is enabled in your internet options.

https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/

I tried firewall changes and antivirus settings. That did not help.

what i did find is that I had to do a quick snapshot with my camera to catch a message that would flash when i select that Magix "Retry" the internet connection.

The message is

The following messages have occurred:

CacheDbDriveError, Critical: ShopManager Cache Db error: DriverNotAvailable

@SCOTT-CHAMBERLAIN Thanks for the information. Usually it helps to open the program settings and click on the button to clean up the store. Since you cannot open the program any longer, I suggest you uninstall and reinstall it.

Please use the Windows Troubleshooter to uninstall Music Maker. The Troubleshooter should delete additional files that the normal uninstaller won't remove.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Then reinstall Music Maker 2024.

I hope this will solve your problem.

i did the removal then reinstall

same issue, no changes

the Technical info is as follows

Exception code is 0xC0000005

Description is ACCESS_VIOLATION

Thread name is MuMa Location

Address is 0x00000000001F0836

Module is QtCoreMx64Qt5.15.2.dll

Program name is Music Maker

@SCOTT-CHAMBERLAIN Is this now a different error message than before?

What is your computer hardware? A modern Windows 11 computer? Are all pending Windows updates installed?Hardware drivers are up to date?

I have a Windows 10 PRO (Build 19045)

do you know if the 2024 Magix Music Maker (32) works on a 64 bit system?

i noticed something during my multiple attempts to start this program

I noticed that during the start up when i saw that that it was loading the keyboard shortcuts. it is also Syncing the Music Maker Store

@SCOTT-CHAMBERLAIN Yeah, Music Maker is a 64 Bit software, so it should run on your computer. I believe the newest version requires a login. I'm still on version 2023, so I cannot try it.

You can try to uninstall Music Maker 2024 and install version 2023 from here. Maybe version 2023 will work fine:

http://dl04.magix.net/2022/MusicMaker31/Music_Maker_31.0.5.56_INT_230522_16-03_03C4C4C6.exe

Copy the link text(!) into the address bar of your browser, otherwise you might get an automatic redirection which might not start the download.

Does this version work on your computer?

2023 still works fine

I just $pent $$ for the Premium Version of 2024 as well as the time to install all the additional bells & Whistles. Not to include todays daylong of headaches. So I don't really want to go thru the process of getting a refund

@SCOTT-CHAMBERLAIN If 2023 works fine you might now be able to install the updates inside the program to get back to version 2024. I hope that version 2023 installed some data that was broken in version 2024.

i tried that multiple times, didn't help

@SCOTT-CHAMBERLAIN Maybe there is a bigger problem and you need to contact technical support. Click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support and create your ticket.

@SCOTT-CHAMBERLAIN

Hi

Late to the party on this one - the MUMA location error is known to be occur when an external audio device is connected to the computer due to an external audio interface ASIO driver mismatch.

If you are using an external audio device, you need to change the ASIO driver MMM is using to use the devices driver not the Magix ASIO driver.

Unplug the external audio device and start Music Maker, once started open the program settings, plug the external audio device in, and in the programs settings change the ASIO driver option to use the external devices driver.

HTH

John EB
Forum Moderator

Hi John,

Same issue- MMM crashes after a couple minutes with error report MuMa. PC dets - Z590 MB, I5-11 cpu, RTX3060 gpu, 16GB ram, windows 10 OS, 1TB storage. 3 drivers - NVIDIA High Definition Audio, NVIDIA Virtual Audio device (Wave Extensible) (WDM), Realtek(R) Audio, all have been uniinstalled and reinstalled and are up to date. Program settings - Audio Playback Music Maker Asio out (1+2) ASIO driver - Music Maker Asio Music Maker Asio settings - Input Primary Sound Capture Driver (Activate imput)

Output - Realtek Digital Output Buffer 1024

I've exhausted all possible variations and settings to no avail, please assist I don't wish to loose the want to create.

thanks

Dan

@OF2-2540

Welcome to the Magix user to user forums.

First, please be aware that @johnebaker is not a Magix employee, simply a fellow-user. I have tagged him in this reply so he will receive notification of that fact and may have further advice to offer.

Thank you for the data about your computer; however, what is the exact model number of your CPU please? And which version and edition of MusicMaker?

Have you tried the suggestions John made in the post directly above yours? With what results? Which audio device do you use? You mention several but, apart from the stated output, it's not clear which one you have selected in MusicMaker. Whichever it is, are you ensuring you use the ASIO driver?

Jeff
Forum Moderator

@OF2-2540

Hi

. . . . NVIDIA High Definition Audio, NVIDIA Virtual Audio device (Wave Extensible) (WDM), Realtek(R) Audio . . . .

Which of the 3 'audio devices are you actually using?

If the Realtek, these are the settings that work best for me:-

Also check that the Realtek is set as the default Playback and Recording devices in the Windows Sound settings.

The settings above should be similar for the NVidia HDA device if you are using and HDA audio capable display..

HTH

John EB

Hi Jeff and John,

Thank you for the quick response,

MMM 2024, i5-11600KF 3.90GHz 3912 MHz 6 cores, I have set systems as per John's recommendations (thank you John) both for the default playback, Program Settings and Asio Settings, but unfortunatley the sofware is still crashing after 3-5 minutes, I'm at a lose as to what to do, any further assitance would be appreciated, thanks.

Dan

@OF2-2540 Have you tried to reset the program to its default settings via the File > Settings menu? Maybe there is something in the settings or cache that causes the crashes. After restarting you need to make sure to reconfigure the program as advised.