MAGIX Movie Studio 2024 Suite is crashing just after starting

Venkatesh-VTVT wrote on 10/30/2023, 3:47 AM

Can some one help me why the program is crashing after starting.The earlier 2023 version used to run fine

The hardware details are given in the screen shot below

Comments

Venkatesh-VTVT wrote on 10/30/2023, 9:16 AM

I am giving the crash log below

***************************************
Sig[0].Name=Application Name
Sig[0].Value=videodeluxe.exe
Sig[1].Name=Application Version
Sig[1].Value=23.0.1.179
Sig[2].Name=Application Timestamp
Sig[2].Value=64c00089
Sig[3].Name=Fault Module Name
Sig[3].Value=Essentials.ofx
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.768.100

Files\OFX\Plugins\NewBlueFX\Essentials.ofx.bundle\Contents\win64\Essentials.ofx

FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=MAGIX Video deluxe Plus
AppPath=C:\Program Files\MAGIX\Movie Studio 2024 Suite\videodeluxe.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=0FEFC9E62F9851DAC8C6EBD63D967612
MetadataHash=-1565373523

Last changed by johnebaker on 10/30/2023, 3:35 PM, changed a total of 1 times.

Reason: Removed unnecessary information

VT Venkatesh

Magix Video studio 2023

Windows 11 Home

Nvidia geforce GTX 1660 Ti

Ram 32 GB

 

CubeAce wrote on 10/30/2023, 10:19 AM

@Venkatesh-VTVT

Hi.

There you go.

The program is not Windows 8 compatible.

 

Ray.

 

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Venkatesh-VTVT wrote on 10/30/2023, 10:39 AM

What gave you the idea that i am using Windows 8 .I am using Windows 11 & the details can be seen by clicking my signature

emmrecs wrote on 10/30/2023, 12:26 PM

@Venkatesh-VTVT

Please remember these are user to user forums, not Magix Support.

I suspect there are very few users able to fully understand your crash report, and I am certainly not one of that small group, but I do see these two lines in the report:

Sig[3].Name=Fault Module Name
Sig[3].Value=Essentials.ofx

So, it would seem the problem is caused by your installation of NB Essentials. Perhaps you need to see if you can uninstall this add-on and then retry to run MMS?

I would suggest you create a Support Ticket to ask Technical Support for their assistance. Start with the Support header from any forum page and follow carefully through each subsequent page, always choosing the option to "Ask Support".

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

CubeAce wrote on 10/30/2023, 12:28 PM

@Venkatesh-VTVT

Hi.

The end of the crash report.

FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=MAGIX Video deluxe Plus
AppPath=C:\Program Files\MAGIX\Movie Studio 2024 Suite\videodeluxe.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=0FEFC9E62F9851DAC8C6EBD63D967612
MetadataHash=-1565373523

Was your copy of Windows 11 a fresh install or an upgrade?

Have you tried right clicking the start icon and and selecting 'Run as Administrator'?

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 10/30/2023, 3:41 PM

@Venkatesh-VTVT

Hi

@emmrecs has commented their is an issue with the NB Effects plugin.

From the crash log, which I have edited to shown only relevant information, there is a 'hardware issue' which may be related to the drivers for the Nvidia GTX 1660 Ti.

Are the drivers up to date, the current version is 545.92 (31.0.15.4592) ?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Venkatesh-VTVT wrote on 10/30/2023, 8:38 PM

 

@emmrecs has commented their is an issue with the NB Effects plugin.

From the crash log, which I have edited to shown only relevant information, there is a 'hardware issue' which may be related to the drivers for the Nvidia GTX 1660 Ti.

Are the drivers up to date, the current version is 545.92 (31.0.15.4592) ?

John EB
Forum Moderator

Thx. I have instalkled the latest drivers as you had recommneded.Still it crashes

Venkatesh-VTVT wrote on 11/1/2023, 1:40 AM

@Venkatesh-VTVT

 

I would suggest you create a Support Ticket to ask Technical Support for their assistance. Start with the Support header from any forum page and follow carefully through each subsequent page, always choosing the option to "Ask Support".

Jeff
Forum Moderator

I had created a support ticket before posting in this forum.I am yet to get any reply.I had also asked them if they would refund the paid amount in case if the issue is not resolved.Any info on their refund policy if the issue remains unrewsoved?