Thanks, John. Your suggestions re MediaInfo may take me awhile to complete, but I have some answers now: Windows says the best drivers are currently installed for the AMD Radeon GPU (no third party graphics processor is installed). The clips are on an external 4-TB HD, connected via USB 3.0. I don't know where the Program Settings, Device options tab is. I don't see it when I select Options from the File menu (see uploaded screen shot). Can you please point me in the right direction? Thanks.

For what it's worth, I used the prior program, Movie Edit Pro Premium 2021, with this same material and the software was far more stable.

@childgrove

Move across to the right and down one to Program.

Ray.

@childgrove Hi, to get to the Program settings just click Y when you have MS open, E for Movie settings,

For the MediaInfo, download it, it's free & a fast download with no added adverts or any of that rubbish. https://mediaarea.net/en/MediaInfo

After downloading, right click on the media file in your Windows folder, open MediaInfo, choose Text from the options at the top, Copy & paste the information in a new comment on here 👍

Like this -

@childgrove

Hi

. . . . Windows says the best drivers are currently installed for the AMD Radeon GPU . . . .

I would not rely on Windows to tell you if you have the latest drivers - it assumes the latest version is from the Windows update service which may be a version or two behind those from the manufacturer.

. . . . mp4, mov, and MTS files . . . . The clips are on an external 4-TB HD, connected via USB 3.0 . . . . with 20 tracks imported to date . . .

If you mean:

• 20 tracks occupied within the program and not 20 sequential clips on one track,
  
  and/or
   
• the video resolutions are greater than FullHD (1920 x 1080)
  
  and/or
   
• the MP4 and MOV files are HEVC (h.265) encoded
  
  then a USB drive is not going to cope well with all the data being transferred. The best location for the video files to be stored on when video editing - ideally they should be on an internal drive within the Magix Projects folder in the Documents folder.

John EB

@childgrove

Hi.

For what it's worth, I used the prior program, Movie Edit Pro Premium 2021, with this same material and the software was far more stable.

This is not surprising. Some of the improvements to the program do possibly come from some code tidying or improvement but a lot of it comes from the ability for the programmers to fine tune the system to the newer generation of components coming onto the market with better transfer speeds and more transistors in better chip arrangements.

Just look at the Magix website about the 2023 'improvements'

The last version you had probably matched your computer specs better. Yes the new version may be quicker but that can come at a cost of stability if your system is overtaxed.

Unfortunately it's the way things work, especially when image editing of any kind.

Ray.

I appreciate the sympathetic response, but I don't accept that an HP Pavilion with the specs I cited and purchased November 2021 is too old a machine for the software. Movie Studieo 2023 Suite, after being uninstalled and reinstalled, now crashes when opened--every time. I really want a refund and a return to Move Edit Pro Premium 2021, but can't find any way on the MAGIX support page to request this. Quite frustrating...

@CubeAce

Ray, I don't believe that. MMS 2023 is a dog's breakfast and should be patched. It is not possible to "improve" a program so that, after only 2 years, it is rejecting half-modern equipment. This is not the Artemis. Andrew's post in the other thread about 2023 crashing simply because he chose Intel HD is just poor programming.

@childgrove

I've also dumped 2023 and stuck with 2021; fortunately, I only ever had the trial of 2023 installed and even though I have bought the 2023 upgrade, I've never installed it and therefore still have 2021 installed.

You may, however, be in luck. In my list of My Products (on the Magix.com website), there is an entry for "Movie Edit Pro Premium", which was the continual upgrade system before 2022 came out. I also have an entry for Magix Movie Studio 2023. The P3 number in my listing for "Movie Edit Pro Premium" is the same as my installed copy of 2021, but it is different to the P3 number for 2023. I therefore surmise that you will be able to re-download MEP 2021 using the "Movie Edit Pro Premium" link. Worth a shot!

@childgrove

It may not be just the program. Microsoft have in the last few months made changes to Direct X and how it now handles 2D graphics which is now a part of the 3D graphics processing. They also changed something in the last but one Windows 10 update to how text is read and that caused my system complete chaos when using MEP (MSS) until the latest patch came out which has cured that but slowed my copy of MEP 2022 down a tad.

We still don't have a complete breakdown of your computer specs, No Windows build information, no graphics driver version number, no screenshot of the programs processing section settings. You haven't mentioned whether you have an additional graphics card or not because it is one of the base requirements of the program on the specs page, especially if you are using video clips of higher resolutions.

There may be solutions to the stability at least but can't advise on the information you have proved so far.

Ray.

@childgrove @AAProds, @CubeAce

Hi

. . . . . but I don't accept that an HP Pavilion with the specs I cited and purchased November 2021 is too old a machine for the software.  . . . .

. . . . . It is not possible to "improve" a program so that, after only 2 years, it is rejecting half-modern equipment.  . . . .

The Vega 7 GPU integrated into the Ryzen processor is not a particularly powerful GPU despite being only 2 yrs old (see later comment), the nearest equivalent Nvidia GPU in terms of performance is the GTX 765M.

It is also worth to note that in the 5700G the GPU is a reduced performance GPU in a laptop and is based on the older 5th generation Vega GPU (2017).

I think the most stable settings for the Device options Import, Processing and Export options will be the CPU options.

However I do not think the cause of the crashing can be attributed directly to the GPU, assuming that the drivers are up to date, were obtained from AMD or HP directly, and that the laptop it is not overheating.

The video files being used from a USB drive however does introduce the possibility that the drive is going to sleep when there is little editing activity. I have my laptop power settings for the USB drive(s) connected to be 'always on' which does mean the laptop has to be connected to a power source if editing for a period of time eg > 1hr.

I have, so far, not had an issue with MMS2023 crashing when using the USB drive only, however my preferred method is not to work directly from USB drives as my video files are 4K UHD.

John EB

@johnebaker

Hi John.

Is it possible that MMS 2023 now relies on using Open CL 3.0 rather than 2.1?

Ray.

@CubeAce

Hi Ray

. . . . relies on using Open CL 3.0 rather than 2.1 . . . .

It may, with a reduced feature set, as we see with DirectX 12 on a GPU that only supports 11.1.

John EB

@johnebaker

That is what I was wondering John.

For the sake of other people my apprehension is down to the fact that CPUs seem to have hit the limit as to how high they can be clocked. We have been hovering around the 5GHz mark now for some time.

The increase in performance is now coming from the ability to do more parallel processing and in the newer processors that is further being subdivided into performance cores and efficiency cores even though those efficiency cores are as powerful as the earlier CPU cores before them. That needs a different memory management system and possible why initially Microsoft gave out such strict requirements for Windows 11.

I am seeing increasing amounts of ram usage over older versions of MEP. Is that due to my systems lack of parallel processing? I don't know.

My personal thoughts are that eventually older processors CPU or GPU are not going to be compatible with newer versions of Windows or even possible updates to Win 11. That Magix is taking advantage of the new coding within Direct X and that in turn may be causing problems with some earlier graphical interfaces within the program. Magix own advertising blurb saying things like ' We are in close partnership with Intel' seem to me at least hint that things are going that way.

Microsoft is also taking advantage of the abilities of the newer chips abilities. They have to, to keep apace with Apple who are already ahead in this or within the next year or two they would be too far behind.

Computing is still in its infancy whether we like it or not. Sudden and sometimes drastic changes will happen.

The idea that everything should be backwards compatible to me is the lie we tell ourselves. Certainly the industry has never hinted it should be.

Ray.

@CubeAce

Hi Ray

. . . . eventually older processors CPU or GPU are not going to be compatible with newer versions of Windows or even possible updates to Win 11 . . . .

We have already seen this, if the processor does not have TPM capability, or the motherboard cannot take a TPM module, then it is stuck at Windows 10 at best.

. . . . The idea that everything should be backwards compatible to me is the lie we tell ourselves. . . . .

Agreed, the expression 'Vorsprung durch Technik' comes to mind.

John EB

@johnebaker

Hi John.

Ha! I had forgotten about my TPM module I had to track down for my motherboard and that's only just squeezed by using a 9th Gen Intel CPU.

Looking at Intel's 13th gen CPU's the i5 seem to be able to outperform the previous 12th gen i7 CPU's. Thankfully the power consumption and heat problem also seem to be better than the 12th gen. (if the released specs are to be believed.) But as well as needing a new motherboard (if you don't already have a 12th gen motherboard) you would need a newer type of power supply as well for the new generations of GPUs that tell the power supply when it needs additional power but to keep an eye on the motherboard requirements so as to avoid system crashes.

It feels like the camera pixel wars allover again. Maybe in another six to eight years it will settle down like audio requirements have. After a while there are only so many 'improvements' you can do until the end user, if being honest, can't tell the difference any more and progress slows. Then it may settle down a bit, but then I'm sure the manufacturers will find another parameter to tweak that will send a lot of people scrambling to get the generation after that. Lower power consumption perhaps?

Ray.

I have Windows 11 and just purchased Magix studio 2023 Suite. None of the video clips will load or display and the entire program seizes up. Does anybody have any answers. I would love to talk with someone from magix about this issue. The Microsoft video editor displays the videos and struggles to play them.

@Ted-Atkinson

Hi Ted and welcome to the user to user forums.

Are your video files coming from your smart phone?

If so, which model of phone is it?

Also how old is your PC or laptop you are using?

Can you give us any specifications of your computer please?

For guidance on what we need to know please read this article.

Unfortunately, video editing is very computer resource heavy unlike playback and most new phones have more processing power than a lot of older laptops and PCs. Also the files produced for the phone are mainly made to compliment the phones operating system and not a Windows based computer.

For future reference please start your own topic rather than to tag onto an existing one as solutions for individual users can vary quite a bit different and can confuse other looking through the topics as to what a given solution could be for them.

We are quite willing to help if we can but we need additional information to know the full extent of the problem and possible solutions if there are any. Even if you contact Magix staff direct (there are none present on this forum) you would have to supply similar details for them to help you.

Ray.