Lost transitions when Upgrading from 2019 Premium to 2025 Plus.

elModo7 wrote on 11/6/2024, 4:20 PM

Hello, I had the 2019 Premium version, and I wanted to try the 2025 version because I want to upgrade. I'm currently using the 2025 Plus Trial version, but I don't see my paid transitions that I have in the 2019 Premium version.

Apparently, the store isn't working. I'm not sure if it's an issue with my device or with the trial version. Music and titles also aren't showing up.

Video:

My question is, if I upgrade to 2025 Plus or Premium, will I be able to download the transitions, titles, and sounds I already paid for from the store? Are they only available in the Premium version, or are they also available in Plus?

Best regards.

Comments

browj2 wrote on 11/6/2024, 5:39 PM

Hi,

Everything should be there so long as you use the same account. However, you may have to download them again. They will show up under Templates and Audio as requiring a download. This usually happens if you switch from Plus to Premium or vice versa as each has its own videocontent folders.

Also, sometimes it can take almost a minute when starting the program for it to log in and get your information - purchased items - and display them.

Here is what you may see under Audio:

I have yet to download the above items as I actually purchased them with Video Pro X and they are under VPX folders.

John CB