Sounds like you got a work around for your issue. For me, I cannot seem to use anything I purchased from Producer planet recently. I have downloaded the soundpool zip and then put the extracted file into my shop folder within soundpool, where every other soundpool is in. It is not showing up in MM

Try putting your Soundpools not purchased from within the program, here:

C:\Users\Public\Documents\MAGIX\Common\Soundpools

John CB

@playoftheyear After you've extracted the Soundpools to the directory browj2 just mentioned, if they still don't show then click on the cogwheel, and click on Rescan soundpools, they should reappear after that.

But yeah, being forced to download from a website for a soundpool you were able to get first time around within the program is terrible. I'm glad I didn't spend a lot on this thing, and will start looking for alternatives instead. Especially since I recently foundout the program installed junkware into the system (Some kind of system maintanence stuff that's also made by Magix. Despite doing custom on installation and being careful, and it not showing as an option, it still got installed without permission and even asking. This thing slowed the system down a ton. Thankfully was easy to uninstall, but very annoying. Sat there in the tray at the bottom right near the clock).

Not happy unsubstantiated comment remove by Moderator.

@Hiroshi

About the additional "kind of system maintanence stuff" that you say was installed - you actually chose to install it when you installed Music Maker. When you install something, look at the screen before blindly accepting everything.

...being forced to download from a website for a soundpool you were able to get first time around...

I don't think so. You probably did something wrong. I have never had to do that and I have more than a hundred Soundpools.

John CB

If you had read my post you'd see i already said i went through custom install and at no point did it offer anything optional like that. I did read the t&c so i knew about it, but was not given an option to install or not install it, or that it had been installed.

As for soundpools, again read first, since i already said i tried what i could find in other posts, but this was the only solution i could find, and i asked if there was an easier way or if i did the right thing. The only response i got was that there wasn't which i took at face value which if true would mean you're being forced to download from the website for something you bought which makes them look like they only care about sales.

Read first please, then respond.

Edit: made the post more civil. Reacted badly to being told about blindly accepting stuff inflammatory comment removed by Moderator

@Hiroshi

First, thank you for making your post more civil! Frankly, it is still a little "direct" and anything "more direct" would certainly have been removed, in line with the Community rules (see the footer of any forum page)!

However, despite what you write, the option to install/not install that maintenance stuff is a user-selectable option during the installation process. I will accept it may not be immediately obvious - it is some time since I saw the specific page and I believe the default is to install it - but @browj2 is entirely correct in his assertion that the user does have the option to not install it.

Finally, I hope everyone reading this will understand that this thread must not become an excuse for flaming, or it will be closed and removed from the forum.

Gentlemen, I trust your judgement to maintain the friendly cooperation that is the hallmark of a user to user forum.

Jeff
Forum Moderator

@Hiroshi

Please avoid posting unsubstantiated and inflammatory comments in the forum see the Community rules - links is at the bottom of every forum page.

John EB
Forum Moderator

@Hiroshi

Here is the screenshot from the installation of MMM2020; I have a full video capture of the process:

When Soundpools do not install properly from the Store, go to the Program Settings, General Options tab, click on Clean up Store. Restart MMM and make sure to log in. The Downloads button should appear and any missing Soundpools should be there for downloading.

I have MMM on 2 computers and I have no problems downloading/installing Soundpools purchased with one computer onto the other one.

Where did you see a message about a 14 day limit to download or redownload Soundpools?

As far as I know, there is no limit. Once purchased through the Store, if you have to reinstall MMM or install on a new computer, all of your Soundpools purchased through the Store (not Producer Planet) will show up for downloading/installation, as will features, presets and instruments.

John CB

@Hiroshi

Hi

. . . . This is the first soundpool purchase I have made that cost me anything, and I've read I only have a 14 day window to redownload it or something? . . . .

When and from where?

If from Catooh, which is now defunct, you had 14 days within which to download the soundpool before the download link expired, it was also stated that it was your responsibility to maintain a backup copy in case of re-install.

If from Producer Planet then the only 14 day limit is on the right to withdraw from the contract.

John EB

@browj2 Thankyou for your help. I ran the installer a 3rd time, but just as before, even though you posted a screenshot showing it, it's not there. I mentioned I go through all the custom options, which I did from that screen also, including the additional software section, but still did not see anything mentioning it. The tickbox shown in your screenshot, does not show for me. I don't know if the installer uses the .NET Framework, or runs off the WMI, or uses some other means, but there seems to be a technical issue preventing it from appearing. If this is the case it's not the products fault, but an issue going on in the background of my machine, which I'll investigate.

I admit that although I did rescan the pools, I didn't try the cleanup option since I didn't know what was going on and I was afraid that could make things worse when it comes to the recovery of the soundpools. Thankyou for answering my question about if I was doing the right thing or not as mentioned in the first post, as I really appreciate that input.

I purchased the soundpools through the store within the program, but was able to download them from producer planet when the program crashed and was unable to get them through the program. I'm not sure I understand what you mean when you put "Not Producer Planet" in brackets, could you elaborate on this?

@johnebaker The soundpools were bought from within the programs store, and i'm guessing it's from producer planet since I could login to their website and download them, but as mentioned I looked around various threads in case someone else had the same issue as me, which is when I saw the 14 day limit. It could be their particular soundpools were for Catooh, and I didn't realise. Apologies if that is the case. It was a thread from this community forum, and you were the one that mentioned it. I didn't realise that did not apply to Producer Planet as well. Thankyou for clearing that up for me.

@Hiroshi

I ran the installer a 3rd time, but just as before, even though you posted a screenshot showing it, it's not there.

Perhaps this is because you were, essentially, running a "Repair" to an already-completed installation? Or, did you actually completely uninstall the app first?

You wrote earlier that you had originally done a custom install. That option is accessed via the screen that @browj2 showed in his post, nowhere else, as far as I can remember. So, initially at least, you must have had that choice available to you, I think.

Jeff

@Hiroshi

I'm not sure I understand what you mean when you put "Not Producer Planet" in brackets, could you elaborate on this?

There is a Shop Manager for the MMM Store that tracks and synchronizes purchases between your computer(s) and the Magix database (Producer Planet). As far as I know, purchases of items, mainly Soundpools and songs, directly through Producer Planet are not linked to a particular program and have to be installed manually. If one does not have MMM but is using Samplitude, for example, Soundpools can be added somewhere on the computer and scanned. They are managed by the user, not by the Store (no Store in Samplitude Pro X). If you want them with MMM, you unzip the Producer Planet purchase into a folder, usually the Soundpools folder, and then link them using Add Soundpools within MMM. However, these are managed by you, not the MMM Store.

As you have seen, purchases through the Store show up in Producer Planet and can be downloaded. Again, they are zipped files that you have to install manually. As far as I know, purchases directly through PP are not managed by the Store in MMM.

A word of caution here. If you purchased or received Soundpools before there was a Store in MMM, you are responsible for maintaining these, linking them and keeping a backup. The Store does not know they are there and they are not registered in PP. If you have to reinstall because of a hard disk crash, you will need to get these from your backup.

As a further example, Movie Edit Pro also has a Store. Purchases through the Store are maintained by the MEP Shop Manager; purchases directly from PP are not. Purchases through the Store in MMM do not show up in MEP and vice versa, although they are accessible using the File Manager. However, all purchases through the Stores show up in PP, which is a good thing.

Back to your initial problem, a Clean Up Store should fix the problem of the missing Soundpool. Sometimes something goes wrong during downloading as happened to you, and the Shop Manager database contains errors that cleaning up should fix.

John CB

@emmrecs Yes I completely uninstalled it before trying it again. I also ran through the registry using regedit to remove any entries left behind on either HKEY_CU and HKEY_LM (including the 64bit keys in Wow6432Node tree), cleared out folders from Program Files, Program Files (x86), ProgramData, as well as the Users AppData\Local, AppData\Roaming to make sure there was nothing left behind. The screen I saw was practically the same as the one in the screenshot for all but that one tickbox shown in it. Also this is the same place you do a custom install, so if it doesn't show up now despite removing all traces of it during reinstall, that means it didn't showup then either. Installers have dependencies on windows components that rely on everything working properly, if Windows is acting up then the installers might also, so it seems like maybe that's the problem.

@browj2 Ah right, I thought that's what you meant but wasn't sure. I didn't buy any from the website, or from them directly, only through the MusicMaker program that I had installed. The solution seems to be the one you mentioned in regards to the pools about using the database cleanup method.